Registration Support Assistant

The role provides back office and administrative support to our registration and ceremonies teams, as well as answering enquiries from customers both face to face, by phone and by email. Customers you will be supporting include those registering a birth, death, marriage or civil partnership; organising their marriage, civil partnership, vow renewal or baby naming ceremony; or becoming a British citizen.

Do you enjoy engaging with the public? Are you a good, empathetic communicator and listener? We are looking to recruit a Registration Support Assistant to join our team at Hereford Register Office. The Registration Service plays a unique role in the local community, providing a service to a range of customers at key moments in their lives. You will utilise your excellent people skills to provide a high quality service to those wishing to attend an appointment or organise a ceremony. The role demands high standards of accuracy, attention to detail, and the willingness to work within a legal framework. Above all, it requires the ability to be sensitive and flexible to the needs of the public at life changing and emotional times in what can sometimes be a high pressure environment., You will maintain a working knowledge of relevant legislation, complying at all times with national standards, service standards and best practice. We are seeking candidates with excellent customer service and communication skills. You should have a keen eye for detail and be committed to maintaining high standards in registration practices and customer excellence. Due to the varied nature of the role you will need to be proactive and solution focused. Although registration experience is desirable, above all we value transferable skills and experiences. Full training will be provided.

• Proven experience in a customer-facing role, ideally within a registration, or public service setting.
• Excellent communication skills, both written and verbal, with the ability to provide clear, professional advice.
• Strong organisational and administrative skills, including experience with data entry and managing records.
• Ability to handle sensitive situations tactfully and professionally.
Experience of using IT systems to manage and update records accurately

We're proud and excited to unveil our new recruitment video, a celebration of Herefordshire's people, places, and purpose. Set in the heart of England and filled with pride, compassion and possibility, the video brings to life what it means to work somewhere you truly belong. At Herefordshire Council, every role matters and every person makes a real difference for our communities. We're a team where people feel valued, supported and empowered to grow together. Herefordshire is big hearted, welcoming and friendly. We have strong and independent communities and idyllic countryside, situated in the South West Midlands and bordering Wales. The county sits between Worcestershire and the Malvern Hills to the east, and Bannau Brycheiniog (the Brecon Beacons) in Wales to the west. Historically Herefordshire has been the gateway to the Marches. We embrace partnership working. We are a member of the Marches Forward Partnership, which is a cross border collaboration between Herefordshire, Monmouthshire, Powys and Shropshire who are collectively working to secure funding to invest in the region. The council priorities over the next four years are set out in the Council Plan, with four main areas; People: We will enable residents to realise their potential, to be healthy and to be part of great communities who support each other. We want all children to have the best start in life. Place: We will protect and enhance our environment and ensure that Herefordshire is a great place to live. We will support the right housing in the right place, we will support access to green spaces and we will do everything we can to recover the health of our rivers. Growth: We will create the conditions to deliver sustainable growth across the county; attracting inward investment, building business confidence, creating jobs, enabling housing development along with providing the right infrastructure. Transformation: We will be an efficient council that embraces best practice, delivers innovation through technology and demonstrates value for money.,
• Those who indicate that they have a disability. This is part of our commitment to the "Disability Confident" scheme.
• Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
• Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment. We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it may be subject to a Disclosure and Barring Service check.

The role involves working on Mondays, Thursdays and Fridays on a fixed term contract basis until 31^st March 2027. The working hours are 08:55-16:45 with half an hour for lunch. The role is based at our Hereford Register Office at Gardner Hall in Venns Lane but includes covering our certificate office at the Town Hall on a rota basis., A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
• Salary range of £25,989 - £28,142.
• Enrolment in the Local Government Pension Scheme (LGPS)
• Career progression: clear pathways to progress
• Annual Leave: 31 days' annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
• Flexible working: including the potential for job-sharing, part-time hours and agile working.
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees (based on role requirements)
• Pick your perks - our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.