Registration Service Advisor

This is a varied and rewarding role at the heart of the Registration Service, offering the opportunity to contribute to a wide range of essential public services. As a Registration Service Advisor, you will be part of a dynamic team responsible for delivering a broad spectrum of administrative and customer-facing duties. From managing marriage bookings and citizenship ceremonies to supporting statutory registrations, no two days are the same. You will be expected to apply your administrative expertise and customer service skills across multiple service areas, often working to tight deadlines and adapting to changing priorities. The role requires a proactive and flexible approach, with the ability to manage sensitive information with discretion and professionalism. You will engage with members of the public, internal teams, and external partners, ensuring a seamless and supportive experience for all. This position offers a unique opportunity to develop a deep understanding of statutory services while contributing to the delivery of high-quality, person-centred outcomes. It is ideal for individuals who thrive in a fast-paced environment, enjoy variety in their work, and are committed to continuous improvement and public service excellence. To read more about our business area, please visit, We're currently looking for a Registration Service Advisor to join our dynamic Registration Service team. This is a fantastic opportunity to play a key role in supporting some of life's most significant moments-from marriages and citizenship ceremonies to birth registrations and more. As a Registration Service Advisor, you'll be the friendly and knowledgeable first point of contact for customers using our services. You'll provide expert advice and support across a range of enquiries, ensuring every interaction is handled with professionalism and care. With experience of working within an administration environment, good communication and IT skills and the ability to embrace change. Delivering good customer service will be key to success. Accountabilities

• Responsible for ensuring all administrative Registration duties are completed in an accurate and timely manner and regulations, as set out in the Handbooks for Registration Officers, are adhered to.
• Engage with appropriate stakeholders to define requirements and achieve quality, timely and accurate Registrations.
• Apply specialist knowledge and experience to carry out registration activities effectively, while providing excellent customer service across all communication channels, including inbound and outbound telephone enquiries.
• Work in partnership with internal teams and external organisations to ensure full compliance with all applicable regulations and standards.
• Maintain accurate financial and stock records, ensuring compliance with end-of-day procedures, and completing weekly, monthly, and quarterly accounting tasks, including returns and dispatches to the General Register Office (GRO).
• Contribute to the achievement of individual and team objectives, as defined annually within the performance management framework.
  
  Educated to RQF level 2 (GCSE) or equivalent by experience.
• Ability to develop knowledge and skills within the workplace.
• Experience of working in a busy administration environment.
• Excellent communication skills, both verbal and written.
• Demonstrable ICT skills with knowledge and practical application of the MS Office suite of programmes.
• Evidence of delivering high quality customer care.
• Experience of working in a statutory environment, with evidence of embracing change and working collaboratively with partners to improve customer service.
  
  Essex County Council (ECC) is one of the UK's largest and most forward-thinking local authorities, serving over 2 million residents. We're proud of our track record in delivering transformational change and are committed to creating a place where people, communities, and partners feel empowered, connected, and proud to belong.