Registration Officers

We are seeking a motivated, adaptable and customer-focused Registration Officer to join our busy team at Gloucestershire Registration Service (GRS). GRS welcomes and supports a diverse team within Gloucestershire. We have 20 Registration Officers, in a department of almost 50 staff, including managers. Registration appointments are carried out face-to-face, so we work in locations across the county and have a diverse, multi-cultural customer base. We frequently travel across the county of Gloucestershire, sometimes at very short notice. This is an office-based role without hybrid working because Registration Officers interact with the public every day. Your role will involve registering births, deaths, still-births, marriages and civil partnerships. You will work in a busy environment where effective organisation and prioritisation are important and will need to confidently use a variety of computer programs. At times you will officiate at ceremonies including marriage, civil partnership and citizenship. You will support people during some of the most important moments of their lives. You will play a key role in recording life events and preserving important historical records.

You have exceptional interpersonal skills and the enthusiasm and empathy to work with a diverse range of customers. You communicate clearly and professionally, adapt well to changing situations and remain effective when managing changing priorities. You possess excellent organisational skills to enable you to prioritise workloads and ensure service levels are met. You are able to work flexibly, including some weekends and public holidays. You are comfortable using ICT systems and Microsoft Office 365, preferably including SharePoint, and willing to learn new systems. You have excellent attention to details and accuracy when completing both electronic and paper-based records. Due to the regular requirement to attend multiple locations across Gloucestershire, sometimes at short notice, a driving licence and access to a vehicle are essential. No previous experience or qualifications in civil registration are required as full training will be given during the first two years in the role., We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• An option to purchase up to 5 days of additional leave per year (dependent on business need)
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Gloucestershire Salary Sacrifice Green Car Scheme (T&Cs apply)
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network