Registration Officers

Here is a rare opportunity to join our highly customer-focused Registration team in Telford & Wrekin. We are looking to recruit a Registration Officer to complement our team of Registration Officers., This is a permanent post for 26 hours per week, to begin as soon as possible. Its forecasted day off will be Thursday, and you may be required to work weekends and also late nights. This post is not remote, it is an in-person position, based at The Register Office, Wellington, Telford. We are looking for someone who can offer the right blend of professionalism, empathy and absolute commitment to excellent customer service whilst working within a legislative framework. You will be responsible to The Registrar for:

• Delivering elements of birth, death and still birth registrations, marriage ceremonies, civil partnership ceremonies and British Citizenship ceremonies in accordance with the law and Home Office regulations.
• Conducting non-statutory ceremonies, such as renewal of vows, baby naming and commitment ceremonies.
• Liaising with customers and colleagues to ensure that ceremonies are delivered to a high standard and in accordance with the law.
• Maintaining audit procedures, which ensure the safekeeping of records, data and secure stock items, under the guidance of The Registrar.
• Maintaining a working knowledge of the laws relating to registration services, regulations of the General Register Office, Home Office, Registration Handbooks, circulars, processes and council policies.
You will also be part of the team of burials and ceremonies officers who deal with:
• Delivering a high standard of customer service excellence for all Civil ceremonies that happen within the Borough. This includes all aspects of a couple's journey along with associated administration tasks to make that happen.
• Delivering a high standard of customer service excellence along with empathy to the recently bereaved. This will include liaising with funeral directors and other professionals, in all aspects of burials (full body or cremated remains) for three of our council owned cemeteries., This role will require you to be flexible, and you will sometimes be expected to work on weekends, at short notice and in the late evening. The successful post holder will also be expected to be included in our on-call rota on Sundays and bank holidays for any urgent burials, marriages or civil partnerships. This would equate roughly to one weekend in ten. In return, we can offer the post holder the opportunity to be a fundamental part of supporting key moments in people's lives., You are, or have been during the 12 months preceding the date on which the appointment is to take effect, a member of the Council or of a Committee of the Council having duties in relation to the appointment of Registration Officers.
• You hold any office as authorised person, secretary (for marriages) of a synagogue or registering officer of the Society of Friends.
• You are a minister of religion, a medical practitioner, a midwife, an undertaker or other person concerned in a burial, or cremation business, a person engaged in any other calling which would conflict with or prevent the proper performance in person of the duties of the office for which you are a candidate.
• You are an officer or a servant of the Council appointed by them to exercise the functions of the Proper Officer.
• You are a private celebrant, unless your work is carried out in another local authority, and has been agreed to prior to your appointment, and then authorised by the Superintendent Registrar.
  
  Experience of working within a customer-facing environment, with a focus on providing high quality customer service.
• The ability and confidence to present ceremonies to large groups of people, sometimes with little notice.
• The ability to understand, interpret and adhere to legislation, regulations and policies.
• The ability to work on your own initiative and with minimal supervision.
• The ability to effectively plan, organise and coordinate events.
• The ability to deal with sensitive and difficult situations and have empathy.
Previous Registration, ceremonies or burials experience is desirable but not essential; full training will be given.

We believe great services start with great people - and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters., Join Team Telford - Where People Make the Difference We're proud to be the LGC Local Authority of the Year 2025 - and it's all thanks to our incredible people. At Telford & Wrekin Council, we don't just deliver services - we protect, care, and invest in our borough. Our teams are trusted, supported, and empowered to make a real impact.


• We offer competitive salaries and a fantastic leave package - starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments., A friendly, inclusive and dynamic workplace, competitive pay, generous benefits, flexible working and great development opportunities. A culture that celebrates diversity and champions inclusion.
If you're passionate about making a difference, we'd love to hear from you.