Registration Officer

An exciting opportunity has arisen to join Dudley Registration Service as a Registration Officer. We are seeking a professional, organised and customer-focused individual to join our dedicated team. This rewarding role offers the opportunity to support residents through some of life's most significant events whilst delivering an essential public service across Dudley Borough. As a Registration Officer, you will undertake a range of statutory registration duties, including the registration of births and deaths, supporting citizenship ceremonies, and conducting marriage and civil partnership ceremonies. You will ensure all registration functions are delivered accurately, professionally and in accordance with legislation and local procedures.,

• Register births and deaths in accordance with statutory requirements.
• Support the delivery of citizenship ceremonies.
• Conduct and support delivery of marriage and civil partnership ceremonies at the Register Office, approved venues and religious premises across Dudley Borough.
• Provide information, advice and guidance to customers in person, by telephone and electronically.
• Maintain accurate records and legal documentation.
• Handle sensitive and confidential information with discretion and professionalism.
• Work collaboratively with colleagues to ensure the efficient operation of the service.
• Deliver a high-quality, customer-focused experience at all times., The successful candidate will work across a range of locations within Dudley Borough, including:
• Dudley Register Office, Priory Hall, Dudley
• Stourbridge Registration Office, Thomas Robinson Building, Stourbridge
• Coseley and Stourbridge Family Hubs
• Approved marriage and civil partnership venues throughout the borough
• Religious premises throughout the borough
• Other Dudley Council offices and community venues as required
• Locations used for citizenship ceremonies and other registration-related events
  
  We are looking for someone who:
• Has excellent communication and interpersonal skills.
• Demonstrates empathy, tact and professionalism, particularly when supporting customers during sensitive or emotional circumstances.
• Has strong organisational skills and excellent attention to detail.
• Is confident using IT systems and databases.
• Can work effectively independently and as part of a team.
• Is flexible and willing to work Saturdays as part of the normal working pattern, together with additional hours when required to support service delivery.
• Can travel to approved ceremony venues and other locations throughout the borough.
• Has experience in a customer-facing role. Experience within registration services, local government or another statutory service environment would be advantageous, although full training will be provided.
  
  If you are committed to delivering excellent customer service and would like to play an important role in supporting residents through some of the most significant events in their lives, we would love to hear from you.
Join a dedicated and supportive team delivering an essential service to the people of Dudley Borough and make a real difference to your local community., About Dudley Council It's an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve. At Dudley Council we have a 'one council' ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities. We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of 'Forge a Future for all' www.dudleyboroughvision2030.org.uk We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves. In joining a local authority that serves 320,000 residents you will become an integral part of a council that:
• is ready to embrace change, providing an environment in which you will be encouraged to make your mark
• is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services
• has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people
• wants borough residents to have their say through our community forums
• dedicates time to meaningful consultation and listen to the views of our residents
• is working with the community to encourage active involvement of our residents
  
  A varied and rewarding role delivering an essential public service.
• Comprehensive training and development opportunities.
• Membership of the Local Government Pension Scheme.
• Generous annual leave entitlement.
• Employee wellbeing support.
• Opportunities for professional development and career progression.
Working Pattern This post is based on a 37-hour working week, worked Monday, Tuesday, Thursday, Friday and Saturday. Additional hours may occasionally be required to support ceremonies and meet service demands. The successful candidate will also be required to participate in the on-call rota for urgent death registrations.