Registration Officer

Are you committed to providing an excellent service during some of life's most significant moments? Do you thrive in a role where accuracy, professionalism and compassion are essential? If so, this is your opportunity to provide a vital public service at key moments in people's lives. We are looking for dedicated individuals to carry out the registration of births, deaths, stillbirths, marriages and civil partnerships across Staffordshire. In this role you will:

• Support the registration of significant life events, ensuring all statutory requirements are met with accuracy and professionalism.
• Deliver a consistent, high-quality service within an appointment based environment.
• Demonstrate excellent attention to detail and strong interpersonal skills, adapting sensitively to the needs of the public while delivering a high-qualiy service., This is a fixed-term position until 31st March 2028 based at Newcastle under Lyme Registration Office. Occasional travel to other office locations may be required., As a Registration Officer, you will:
• Complete the registration of births, deaths, still birth, notice of marriage and civil partnerships within the statutory framework.
• Carry out the duties of Deputy Superintendent Registrar and Deputy Registrar when attending marriage and civil partnership ceremonies.
• Carry out duties in relation to citizenship and discretionary ceremonies
• Issue requests for copy certificates
• Maintain and undertake auditable records of all day to day financial transactions within the office.
• Occasional travel between the Registration Offices and Sub-Offices, and to other locations in connection with registration purposes
• Provide a professional, high-quality service across all areas of responsibility
• Manage and complete legal documentation with accuracy, diligence and attention to detail.
• Offer sensitive, supportive guidance to the public at key life events.
  
  We are looking for enthusiastic, professional, flexible individuals, committed to providing excellent customer service and achieving high quality standards.
It is essential you:
• Demonstrate the ability to manage sensitive situations and adapt effectively to changing circumstances.
• Proven track record of delivering work to a high standard of accuracy, both independently and collaboratively.
• Extensive experience in a customer facing role and a commitment to delivering outstanding customer service.
• Excellent communication and interpersonal skills
• Experience of using a range of ICT and digital platforms.
  
  The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.
Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy: We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future. We look forward and race ahead - that goes for your career too. Our benefits: We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. In addition to your salary, as a member of staff, you will have access to Our rewards and benefits - Careers at Staffordshire