Registration Officer

Dudley Registration Service is seeking a professional, organised and customer-focused Registration Officer to join our dedicated team. This rewarding role involves supporting residents through some of life's most significant events, including the registration of births and deaths, citizenship ceremonies, and marriage and civil partnership ceremonies. You will provide a high standard of customer care whilst ensuring all registration functions are carried out accurately and in accordance with legislation and local procedures.,

• Register births and deaths in accordance with statutory requirements.
• Support the delivery of citizenship ceremonies.
• Conduct and support marriage and civil partnership ceremonies at the register office, approved venues and religious premises across Dudley Borough.
• Provide information and advice to customers in person, by telephone and electronically.
• Complete and maintain accurate records and legal documentation.
• Handle sensitive and confidential information with discretion and professionalism.
• Work collaboratively with colleagues to ensure the efficient operation of the Registration Service.
• Promote and deliver a high-quality customer-focused service.
  
  We are looking for someone who:
• Has excellent communication and interpersonal skills.
• Demonstrates empathy and professionalism when dealing with customers, particularly during sensitive circumstances.
• Has strong organisational skills and attention to detail.
• Is confident using IT systems and databases.
• Can work effectively both independently and as part of a team.
• Is flexible to work any day and willing to work a Tuesday to Saturday pattern.
• Is able to travel to approved ceremony venues and other locations across the borough as required.
• Has previous experience in a customer-facing role. Experience within registration services, local government or a statutory service environment would be advantageous but is not essential., If you have a commitment to excellent customer service, strong attention to detail, and would like to play an important role supporting the residents of Dudley Borough, we would be delighted to hear from you.
  
  Top tip when applying - As we've got a new recruitment system the application process has changed a little and we hope you'll like it!
You'll first need to register and create a profile the first time you apply. Creating your profile will enable you do things such as track your application progress, view emails you've received from us and manage communication preferences, manage your interview bookings and offer information if successful. About Dudley Council It's an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve. At Dudley Council we have a 'one council' ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities. We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of 'Forge a Future for all' www.dudleyboroughvision2030.org.uk We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves. In joining a local authority that serves 320,000 residents you will become an integral part of a council that:
• is ready to embrace change, providing an environment in which you will be encouraged to make your mark
• is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services
• has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people
• wants borough residents to have their say through our community forums
• dedicates time to meaningful consultation and listen to the views of our residents
• is working with the community to encourage active involvement of our residents
  
  The successful candidate will be required to work across a range of locations within Dudley Borough, including:
• Dudley Register Office, Priory Hall, Dudley
• Stourbridge Registration Office, Thomas Robinson Building, Stourbridge
• Coseley and Stourbridge Family Hubs
• Approved marriage and civil partnership venues throughout the borough
• Religious premises throughout the borough
• Other Dudley Council offices and community venues as required
• Locations used for citizenship ceremonies and other registration-related events
What We Offer
• A varied and rewarding role delivering an essential public service.
• Comprehensive training and development opportunities.
• Local Government Pension Scheme.
• Generous annual leave entitlement.
• Employee wellbeing support.
• Opportunities for professional development and career progression.
Working Pattern 37 hours per week Tuesday to Saturday Additional hours may be required to support ceremonies and meet service needs.