Registration Officer

customer focused?
passionate about working with people?
confident in using digital resources?
committed to effective team working?

If so, an exciting opportunity has arisen to join our Registration Team providing a professional and customer focused front-line service to the residents of Bolton. Your duties will include conducting and registering ceremonies at the Register Office and Approved premises and issuing documents necessary for burials and cremations. We are looking for someone with excellent interpersonal skills, who can remain calm under pressure and has the ability to apply complex regulations in a sensitive and customer focused manner. The successful candidate must be able to work effectively and flexibly in a busy front-line office., Ideal candidates will have a demonstrable understanding of working with the public in a statutory service. You will possess excellent all-round communication skills and be able to work with minimum supervision dealing with situations sensitively showing empathy, tact, understanding and diplomacy., This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English as per the person specification.

This is your opportunity to join us at an exciting time as we have strong ambitions for the borough.

Bolton is a great place to work. We are a welcoming organisation that wants to contribute to a place where people feel active, connected and prosperous. We are passionate about improving the outcomes and experience of Bolton people. We want Bolton to be a vibrant place built on strong cohesive communities, successful businesses and healthy, engaged residents.

There is one full-time vacancy and one part-time vacancy available, the working patterns are as follows:

Full-time- 37 hours
7.1 hours Monday to Friday. The remaining 1.5 hours will be worked on Saturdays on a rota basis (every fourth Saturday, 6 hours per Saturday).

Part-time 14.7 hours
7.1 hours Wednesday and Thursday. The remaining 0.5 hours will be worked on Saturdays on a rota basis (every eighth Saturday, 4 hours per Saturday)., As an employer we want to thank our employees for their hard work and commitment, by giving them the opportunity to access a range of exclusive rewards and benefits, including discounts and exclusive gym membership prices and salary sacrifice schemes. In addition, we offer a generous annual leave allowance, flexible work opportunities, access to a Pension Scheme, as well as a range of employee wellbeing and support services.