Registration Authority Officer

We are looking for an organised, motivated, and detail focused Registration Authority (RA) Supervisor to join our Digital Services team. This is a key role supporting safe, secure and compliant access to national and local clinical systems across the organisation.

Working as part of the RA function, you will oversee the day today operations of Smartcard lifecycle management, identity verification, and user access controls. You will also provide direct line management support to RA staff, helping ensure a high quality, responsive and well coordinated service., 1. Responsible for managing the issue, distribution and operational maintenance of smartcards in use across the Trust in a timely manner.
2. Provide operational support to EPR System users covering the scheduling and re-issue of smartcards which are due to expire, replacement of lost or damaged smartcards, resetting PINS and passwords when smartcards have been locked, amend EPR system access and roles following defined processes, and the revocation of smartcards.
3. Ensure that appropriate healthcare professionals are only able to access patient information relevant to their job role e.g. apply and maintain correct access roles to smartcards.
4. All forms of data must be stored in line with Registration Authority Data Storage and the Data Protection Act. Systems include Care Identity Management (CIM) and other in house systems together with distribution lists of all System Users and Sponsors.
5. Provide information and training to support sponsors and end users in the use of CIM and smartcards.
6. Identify and resolve any smartcard problems in a timely and satisfactory matter using problem solving techniques gained through previous experiences and, where necessary, ensure that any ongoing unsolvable problems are reported to the Regional Registration Authority to enable escalation to National levels as necessary.
7. Ensure that information inputted to CIS system and internal records management systems are accurate and remains confidential.

We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also provide low and medium secure services and are the lead for the west Yorkshire secure provider collaborative.

Our mission is to help people reach their potential and live well in their communities, we do this by providing high-quality care in the right place at the right time. We employ staff in both clinical and non-clinical services who work hard to make a difference to the lives of service users, families and carers.

We encourage and welcome applications from all protected characteristic groups, we value diversity and want our workforce to be reflective of our communities.

Being a foundation Trust means were accountable to our members, who can have a say in how were run. Around 14,300 local people (including staff) are members of our Trust.

Join us and you will be one of over 4,500 staff committed to supporting and improving the mental, physical and social needs of the thousands of people we meet and help each year.