Registration Assistant

Dudley Registration Service is seeking a professional, organised and customer-focused Registration Assistant to support the delivery of a high-quality registration service across Dudley Borough., This varied and rewarding role provides administrative and customer service support across all areas of the service, including births, deaths, marriages, civil partnerships and citizenship ceremonies. You will often be the first point of contact for customers, providing advice, guidance and administrative support while ensuring records and documentation are maintained accurately and efficiently.,

• Provide administrative support across all Registration Service functions.
• Respond to customer enquiries in person, by telephone and through electronic communication channels.
• Book appointments and manage customer enquiries using the service's booking and administration systems.
• Prepare documentation and records relating to births, deaths, marriages, civil partnerships and citizenship ceremonies.
• Support the organisation and delivery of marriage and citizenship ceremonies.
• Process payments and maintain accurate financial records in line with council procedures.
• Maintain electronic and paper-based records in accordance with statutory requirements and local procedures.
• Handle sensitive and confidential information with professionalism and discretion.
• Assist customers with completing forms and providing supporting documentation.
• Work collaboratively with colleagues to ensure the smooth running of the service.
  
  We are looking for someone who:
• Has excellent customer service and communication skills.
• Demonstrates empathy, patience and professionalism, particularly when dealing with customers in sensitive circumstances.
• Has strong organisational skills and attention to detail.
• Is confident using Microsoft Office applications and other IT systems.
• Can manage competing priorities and work accurately under pressure.
• Works effectively as part of a team and is able to use their own initiative.
• Is flexible and willing to work alternate Saturdays.
• Is able to travel to various locations across Dudley Borough as required.
• Has experience in an administrative and/or customer-facing role. Experience within local government or a statutory service environment would be advantageous but is not essential.
  
  About Dudley Council
It's an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve. At Dudley Council we have a 'one council' ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities. We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of 'Forge a Future for all' www.dudleyboroughvision2030.org.uk We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves. In joining a local authority that serves 320,000 residents you will become an integral part of a council that:
• is ready to embrace change, providing an environment in which you will be encouraged to make your mark
• is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services
• has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people
• wants borough residents to have their say through our community forums
• dedicates time to meaningful consultation and listen to the views of our residents
• is working with the community to encourage active involvement of our residents
  
  The successful candidate will be required to work across a range of locations within Dudley Borough, including:
• Dudley Register Office, Priory Hall, Dudley
• Stourbridge Registration Office, Thomas Robinson Building, Stourbridge
• Coseley and Stourbridge Family Hubs
• Other Dudley Council offices and community venues as required
• Locations used for citizenship ceremonies and other registration-related events
What We Offer
• A varied and rewarding role delivering an essential public service.
• Comprehensive training and development opportunities.
• Membership of the Local Government Pension Scheme.
• Generous annual leave entitlement.
• Employee wellbeing support.
• Opportunities for professional development and career progression.
Working Pattern 37 hours per week, including alternate Saturdays. Additional hours may occasionally be required to support service demands and events.