Registration Assistant

Through a strong commitment to quality and compassion, the service ensures the timely, respectful, and accurate registration of births and deaths, along with the efficient issue of certificates
We operate as a collaborative team, working together to deliver the best possible experience and outcomes for customers. We are an inclusive team and always welcome ideas to adapt and improve the way we deliver.
The office operates Monday to Friday, with public opening hours from 9:00am to 4:00pm.

Empowering Everyone
We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report., Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (Word).
1. Give an example of when you managed multiple competing demands (calls, visitors, admin tasks) at the same time. How did you prioritise and maintain service standards?

2. Tell us about a time you needed to gather accurate information from a customer to complete a process. How did you make sure you captured the details correctly and avoided errors?

3. Give an example of when your attention to detail prevented a mistake (for instance in records, forms, spelling, or written communications). What checks did you use?

to be able to work effectively to agreed deadlines, producing accurate work where a high level of attention to detail is required
- strong communication and customer service skills, with the ability to deal sensitively and professionally with customers who may be experiencing heightened emotions
- a willingness to learn and develop, and be able to apply existing skills, knowledge, and experience positively within the role

- to be educated to level 3 standard or have clear evidence of an equivalent level of knowledge and experience., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Salary: £28, 598 per annum (pro rata)
- Hours: Post 1: 29 hours per week to be worked on Monday, Tuesday, Thursday and Friday.
Post 2: 15 hours per week to be worked on Wednesday and Friday

- Contract: Permanent

At Suffolk County Council, every role is a chance to create positive change. As a Registration Assistant in the Registration Office, you'll see the direct impact of your work on the people that make Suffolk special. Join us and turn your passion for progress into action.
Reimagine the possibilities., This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you'll enjoy:

up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
membership of a competitive Local Government Pension Scheme (LGPS)
travel, lifestyle, health and wellbeing benefits
performance-related annual pay progression, in addition to an annual cost-of-living pay increase
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day

Plus lots more!