Registered Veterinary Nurse - Reception & Client Experience

Are you a Registered Veterinary Nurse looking to take your career in a new direction-one that uses your clinical expertise in a non-clinical, client-facing role?, We're looking for a Reception Veterinary Nurse to join our team at Failsworth Clinic, playing a key role in ensuring clients and their pets receive a smooth, positive, and efficient experience from the moment they walk through our doors. In this essential position, you'll act as the vital link between our customer service functions and our clinical teams-supporting triage, coordinating diaries, and helping to maintain safe and effective pharmacy processes. This role is ideal for an RVN with 2+ years' experience who is looking to step away from clinical duties while still making a meaningful impact on patient care and client support. What You'll Be Doing Triage Support

• Use your clinical knowledge to assess, prioritise, and direct patients appropriately, ensuring they are managed by the right team at the right time.
Diary Coordination
• Optimise appointment booking across multiple workstreams to support efficient workflow and maximise our ability to help clients and pets.
Client Communication
• Manage incoming chat queries, offering accurate, timely guidance and information to pet owners.
Call Handling
• Provide friendly, professional, and confident support to owners contacting the clinic by phone.
Pharmacy Support
• Assist with repeat prescription requests and medication dispensing.
• Maintain excellent stock control and take ownership of the pharmacy area to ensure accuracy, safety, and efficiency.
Administrative Support
• Complete a range of non-clinical tasks related to patient journeys, including insurance queries, case follow-ups, and supporting debt management to help meet financial KPIs.
Client Concerns Management
• Address day-to-day client queries or issues, helping resolve concerns early and preventing escalation into formal complaints.
Line Management
• Line management and leadership support of the client services team as your clinic continues to grow.
Reception duties
• As a key part of our client services team, you will form part of our client experience rota, working on reception managing clients face-face as well as via digital and telephone communication channels.
  
  If you thrive in fast-paced environments, enjoy problem-solving, and have a passion for delivering exceptional client care, this could be the perfect next step for you., RVN qualified with a minimum of two years' experience
• Confident communicator with excellent organisational skills
• A calm, compassionate problem-solver
• Someone who enjoys working closely with clients and supporting clinical teams
• Passionate about delivering outstanding client experiences
  
  6 weeks holiday, including bank holidays
• CPD funded
• 52 Weeks sickness benefit and free Employee assistance program - awarded after qualifying period
• Enhanced maternity and paternity package
• Contributory pension scheme
• RCVS and VDS fees paid
• Access to counselling support including mental health, financial and life counselling after 12 months of service
• Store discounts through Vivup
• Staff discount
• E-Car Scheme
• Cycle to work scheme
• Refer-a-Friend bonus
Role Details
• 40 hours per week, worked over 4 days
• Working hours between 07:45 and 19:00
• Non-clinical role - ideal for nurses transitioning away from clinical practice
• 1 in 4 weekends with TOIL