Registered Care Manager

Helping Hands was built on kindness, and that principle continues to guide how we support our customers and our leaders. We're opening a new domiciliary care branch in Wrexham, and we're looking for an experienced Registered Care Manager to lead the service through registration and early growth., This is a newly opening service. As our Registered Care Manager, you will:

• Lead the branch through registration with the Care Inspectorate Wales (CIW)
• Build and develop your local team
• Grow the service at a sustainable pace, with quality and safety at the centre
You will not be expected to do everything alone. Recruitment, marketing and compliance are supported centrally, while you retain overall accountability as the Registered Manager.What you'll be responsible for
• Acting as the Registered Manager, ensuring safe, compliant, high-quality care delivery
• Leading and developing a values-driven care and office team
• Working closely with central recruitment to attract and onboard carers, while owning local workforce outcomes
• Building strong local relationships with commissioners, healthcare professionals and community partners
• Driving early-stage growth, rota stability, and customer satisfaction
• Maintaining regulatory compliance and embedding a "right first time" culture
• Managing budgets, performance metrics and branch development plans
Support you can expect
• Hands-on guidance through registration from an experienced central Quality team
• Ongoing support from your Area Care Manager and peer Registered Managers
• Central recruitment and marketing support during mobilisation and growth
• Clear priorities and phased expectations during the first year
  
  Experience managing or deputising within a CIW regulated domiciliary care service
• Confidence acting as (or stepping into) the Registered Manager role
• Strong leadership skills with the ability to build teams from early stage
• A practical, resilient approach to balancing quality, people and performance
• The confidence to work with central teams while owning local outcomes
  
  "From customers to other carers everyone is lovely. We all get along and if we need help it's always there. I got the hours I asked due to having kids…" Read more
Work life balance Flexibility indeed'It really is a joy to work' "You will struggle to find carers with a better work ethic than those who work for Helping Hands. The whole of the Exeter team work as one and…" Read more Amazing company High wages glassdoor'Management always listen' "Management always listen and try their best to help you, all the staff and customers are lovely and they do their best to work around you…" Read more Work life balance Flexibility,
• Basic salary up to £40,000 a year
• On Target Earnings (OTE) up to £49,000, including performance-related bonus
• Guaranteed £1,000 bonus in your first year to support branch
• Opportunity to earn up to £10,000 annual bonus thereafter, based on branch performance
• 25 days' annual leave (rising to 27 with service)
• Blue Light Card discounts
• Employee Assistance Programme
• Funded qualifications and ongoing development
• Clear career pathways as the branch grows