Regional Services Manager

We are seeking an experienced and commercially focused Regional Services Manager to lead the delivery of high quality cleaning and support services across a portfolio of Ministry of Justice (MOJ) sites throughout the Yorkshire region. This is a senior leadership role with full responsibility for operational performance, service delivery, financial management, compliance, client relationships, and people leadership across a designated region. You will play a key role in ensuring cleaning services are delivered safely, efficiently, and in line with contractual requirements, while driving continuous improvement, service excellence, and customer satisfaction. What you'll do

• Lead the operational delivery of cleaning services across multiple MOJ sites
• Drive operational and financial performance, ensuring contracts consistently achieve agreed budgets, KPIs, SLAs, and service standards.
• Build and maintain strong relationships with MOJ stakeholders, clients, and internal teams to deliver exceptional customer experiences.
• Lead, coach, and develop site management teams and frontline colleagues, creating a culture of accountability, engagement, and continuous improvement.
• Ensure full compliance with contractual requirements, Health & Safety legislation, COSHH regulations, company policies, and audit standards.
• Manage regional budgets, forecasts, labour deployment, and cost controls to maximise profitability while maintaining service excellence.
• Monitor cleaning performance and service outcomes, identifying opportunities for improvement and implementing effective solutions.
• Conduct regular site visits, service reviews, audits, and performance assessments to ensure contractual obligations are consistently achieved.
• Champion a positive culture of health, safety, wellbeing, and environmental compliance across all locations.
• Support business growth by identifying opportunities to enhance services, improve operational efficiencies, and strengthen client partnerships.
• Drive continuous improvement initiatives that improve service quality, compliance, productivity, and customer satisfaction.
  
  Full UK Driving Licence (must be over 25 for insurance purposes).
• Proven operational management experience within a multi-site cleaning, facilities management, or complex service environment.
• Strong leadership and people management skills with experience leading diverse and geographically dispersed teams.
• Sound knowledge of cleaning operations, industry best practices, and service quality standards.
• Strong understanding of COSHH regulations, safe handling of cleaning chemicals, risk assessments, and compliance requirements.
• Commercially astute with the ability to interpret financial data, manage budgets, and deliver profitable contract performance.
• Excellent client relationship management and stakeholder engagement skills.
• Strong organisational and planning abilities with experience managing multiple priorities and operational demands.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Self motivated, resilient, and able to work independently while supporting wider business objectives.
Desirable
• IOSH Managing Safely qualification.
• Experience working within Ministry of Justice, Government, Defence, Facilities Management, or outsourced service contracts.
• Knowledge of security conscious environments and compliance requirements associated with custodial or government facilities.
• Experience balancing client expectations, contractual requirements, and operational delivery within a complex environment.
  
  Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:
• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day
Ready to be part of something greater? Apply today! Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications File Downloads