Regional Service Manager

Job Purpose:

The Fire Alarm Regional Service Manager is responsible for the day-to-day leadership and operational delivery of fire alarm maintenance and remedial services in line with BS 5839-1:2025. This includes managing planned preventative maintenance (PPM), addressing backlogs, allocating reactive works, and ensuring remedial actions are completed efficiently. You will also play a key role in recruitment, service improvements, and team performance management.

Key Responsibilities:

Service Delivery & Compliance

· Ensure all fire alarm systems are serviced and maintained in full compliance with BS 5839-1:2025 and company standards.

· Oversee execution of PPM schedules, ensuring timely completion and high first-time fix rates.

· Review and manage service backlog, prioritising safety-critical tasks and ensuring action plans are implemented.

· Allocate and monitor reactive calls to engineering teams, ensuring SLA adherence and customer satisfaction.

· Manage and oversee remedial works, including job scoping, scheduling, and follow-up.

Team Management

· Line manage the Regional Engineering Team to ensure effective service coordination and technician deployment.

· Conduct regular team meetings, 1-1s, and performance reviews.

· Identify training needs and support the development of engineers

· Promote a safety-first, customer-focused culture within the service department.

Operational Improvements

· Implement continuous improvement initiatives across service delivery operations, enhancing efficiency and quality.

· Support recruitment activities to strengthen engineering and support teams.

· Collaborate with senior leadership to refine service strategy and KPIs.

· Monitor and report on departmental performance against agreed targets.

Customer & Stakeholder Engagement

· Act as point of escalation for customer issues, ensuring prompt resolution.

· Provide regular updates and reporting to clients on PPM compliance, outstanding remedials, and service performance.

· Liaise with project and compliance teams to ensure alignment across business units.

Required Skills & Experience:

· Proven experience in fire alarm service management or a similar role.

· Strong working knowledge of BS 5839-1:2025.

· Technical understanding of fire alarm systems and remedial requirements.

· Experience managing engineering and service desk teams.

· Effective communication, organisation, and leadership skills.

· Competency in service management software and reporting tools.

· Proven experience in fire alarm service management or a similar role.

· Strong working knowledge of BS 5839-1:2025.

· Technical understanding of fire alarm systems and remedial requirements.

· Experience managing engineering and service desk teams.

· Effective communication, organisation, and leadership skills.

· Competency in service management software and reporting tools.