Regional Regulatory Controller

We're seeking a Regional Regulatory Controller to join our Governance and Controls team on a 12-month Fixed Term Contract. Supporting the NFU Mutual agency network across the North East region, this is a pivotal role that helps to ensure our business continues to comply with internal and external regulatory requirements. As a Regional Regulatory Controller you'll act as the region's eyes and ears when it comes to risk and compliance management. Your work will help us maintain the trust our customers place in us. From investigating issues and analysing trends to preparing, reporting and supporting risk discussions, you'll play a key role in safeguarding our reputation and supporting our agencies to deliver good outcomes. You'll be joining a collaborative, proactive and hard-working team, reporting to the Governance and Controls (G&C) manager, and working closely with Quality Development Consultants. Aside from your immediate team, you'll also be working with our Head Office compliance teams and other Regional Regulatory Controllers across other regions. You'll be the go-to person for reported issues, validating details, identifying the root causes and escalating where appropriate. You'll regularly review monthly reports and declarations to identify patterns, emerging risks, and ensure issues are identified and resolved. A key part of your role will be preparing risk meeting packs, monitoring quality targets, and supporting agencies to develop and deliver robust action plans. You'll also produce monthly newsletters to communicate important updates, trends and insights across the region, making sure everyone involved stays in the loop. When it comes to audits, your support will be vital - you'll coordinate and support audit activity, ensuring all the necessary evidence is gathered in advance and carrying out trend analysis to inform the process. Working well with others is key; you'll be involved in Head Office projects and share ideas with colleagues in different regions. You'll be providing helpful insights, supporting agency reviews and contribute to stakeholder discussions that ensure we uphold high standards of compliance and quality. "This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of "Good Repute".

You're passionate about regulatory compliance have experience working within a regulated environment. You're comfortable analysing data, identifying trends and translating insights into meaningful recommendations. A skilled communicator, you build credibility with stakeholders at all levels, confidently influencing decisions and navigating difficult or sensitive conversations where required. Your collaborative approach enables you to develop strong working relationships, solve problems effectively and deliver positive outcomes as part of a wider team. Technical skills required:

• Confident when analysing complex and varied data sets
• Familiar with navigating CRM systems and Power BI to identify, access and export data
• General insurance technical knowledge to investigate FCA breaches
• Experience of investigating errors and omissions on customer insurance policies
• A working knowledge of NFUM Agency model and how it operates - highly desirable
  
  We're one of the UK's leading general insurance and financial services organisations, and for over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us, so we're proud to be recognised as "a great place to work".
Our Gallup Exceptional Workplace 2026 award was not only awarded with Distinction, but it also marked us as the first UK based company to earn a Gallup Exceptional Workplace award for eleven consecutive years. We've also been consistently recognised by Glassdoor. We appeared in the Glassdoor Best Places to Work UK list in 2023, 2024 and 2026 - and in 2026, we were the highest ranked insurance business in the UK, highlighting our strong employee experience and the positive feedback our people share on the platform. Additionally, we were named in the LinkedIn Top Companies 2026 list of "Best midsize employers to grow your career in the UK", and we've been certified as a UK Top Employer by the Top Employers Institute in 2023, 2024, 2025 and 2026. We offer a supportive and empowering culture where people are inspired to perform, given opportunities to grow, and recognised and rewarded for their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable-so we're successful now and in the future.

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.Benefits and Rewards When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including: Level 1-3
• Salary - Up to £35,000 + benefits package
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.
• Salary sacrifice employee car scheme - subject to eligibility
Working at NFU Mutual