Regional Operations & Relationship Manager

CHP is looking for a dedicated Regional Operations & Relationship Manager to help us make a real difference in local communities. Join us in delivering outstanding patient care and shaping a healthier future - your skills and passion can change lives., As the Regional Operations and Relationship Manager, you will be responsible for the day-to-day operational management of NHS LIFT buildings within the CHP portfolio, reporting into the Customer Service Manager. This role does not have a fixed allocation of buildings but provides relief support across the South & East region and supports projects as required. This includes overseeing property compliance, ensuring high standards of tenant engagement and satisfaction, managing relationships with service providers, supporting compliance with safety and contractual obligations, and contributing to community engagement initiatives. A structured and proactive approach is vital to effectively organise, plan and prioritise the workload to ensure that all responsibilities and met efficiently, compliance is maintained and strong relationships with tenants and stakeholders are fostered. The operational focus will be:

• Improving customer satisfaction by being transparent, responsive and effective
• Excellent customer care, stakeholder relationship and management
• Ensuring that our properties are safe and compliant to all relevant regulations
• Putting our buildings at the heart of the community
• Effective management of spaces and contracts
• Further developing environmentally sustainable practices and procurement e.g. Green Funds to improve sites.
  
  At Community Health Partnerships (CHP), we're dedicated to improving health outcomes by creating the spaces where care happens. As a wholly owned company of the Department of Health and Social Care, we manage over 300 high-quality community health buildings across England. We work in partnership with the NHS and local systems to deliver innovative, sustainable infrastructure solutions that support integrated care, reduce health inequalities, and enable better services closer to home. Our mission is simple: enable better care through better spaces.