Regional Operations Manager (South)

Job Title: Regional Operations Manager - Integrated Facilities Management (IFM)Client: AvivaLocation: South (Birmingham to Norwich, down to Worthing including London) Reports to: Account Director

Role Overview:We are seeking a proactive and experienced Regional Facilities Manager to lead the delivery of Integrated Facilities Management (IFM) services across a portfolio of Aviva sites. This role is responsible for ensuring seamless coordination of soft and hard services, driving operational excellence, and leading high-performing teams to deliver a safe, compliant, and customer-focused environment.

Key Responsibilities:Operational LeadershipOversee the delivery of IFM services across multiple sites, ensuring consistent performance in both soft services (e.g., workplace services, cleaning, front-of-house, catering) and hard services (e.g., M&E, building fabric).Ensure all services are delivered in line with contractual obligations, KPIs, and SLAs.Drive continuous improvement initiatives and service innovation across the portfolio.Support the Account Director on the Account Delivery Plan and other duties as required

People & Performance ManagementLead, coach, and develop a team of site-based and mobile facilities professionals, including supervisors and service leads.Foster a culture of accountability, engagement, and high performance through regular reviews, training, and succession planning.Ensure all team members are inducted, trained, and supported to deliver excellence.

Client & Stakeholder EngagementAct as the primary point of contact for client representatives and key stakeholders across the region.Build and maintain strong relationships to understand evolving needs and deliver tailored, value-added solutions.Represent the FM function in client meetings, audits, and reviews.

Compliance & Risk ManagementEnsure full compliance with health and safety legislation, company policies, and industry standards.Conduct regular audits, risk assessments, and incident investigations, implementing corrective actions as required.Maintain up-to-date documentation including Assignment Instructions, Risk Assessments, and statutory records.

Service Delivery & ReportingMonitor and report on service performance, identifying trends and opportunities for improvement.Lead service reviews and contribute to strategic planning and budgeting.Ensure robust processes are in place for managing complaints, incidents, and escalations.

Out-of-Hours SupportParticipate in the regional on-call rota to provide leadership support during emergencies or escalations.

Skills & Experience Required:Proven experience in managing IFM services across a multi-site portfolio, ideally within a financial or professional services environment.Strong background in both soft and hard services, with the ability to lead integrated teams.Exceptional leadership and people management skills.Excellent communication and stakeholder engagement abilities.In-depth knowledge of health and safety regulations and facilities compliance standards.Commercial acumen with experience managing budgets and supplier contracts.Flexibility to travel across the region as required.