Regional Operations Manager - Integrated Facilities Management (IFM)

ROLE: Regional Operations Manager - Integrated Facilities Management (IFM)HOURS: 40 hours a weekLOCATION: Central London (EC3M 4BY); Hoxton, Fenchurch Street (London), Leatherhead (Surrey)

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Regional Operations Manager - Integrated Facilities Management (IFM) to lead the delivery of Integrated Facilities Management services across a portfolio of Aviva sites. This role is responsible for ensuring seamless coordination of soft and hard services, driving operational excellence, and leading high-performing teams to deliver a safe, compliant and customer-focused environment.

Role Responsibilities:
-Oversee the delivery of IFM services across multiple sites, ensuring consistent performance in both soft services (e.g. workplace services, cleaning, front-of-house, catering) and hard services (e.g. M&E, building fabric).

-Ensure all services are delivered in line with contractual obligations, KPIs and SLAs.

-Lead, coach and develop a team of site-based and mobile facilities professionals, including supervisors and service leads.

-Build and maintain strong relationships to understand evolving needs and deliver tailored, value-added solutions.

-Conduct regular audits, risk assessments and incident investigations, implementing corrective actions as required.

-Monitor and report on service performance, identifying trends and opportunities for improvement.

-Participate in the regional on-call rota to provide leadership support during emergencies or escalations.

Proven experience managing IFM services across a multi-site portfolio, ideally within a financial or professional services environment.

-Excellent communication and stakeholder engagement abilities.

-Commercial acumen with experience managing budgets and supplier contracts.

-Flexibility to travel across the region as required.