Regional Operations Manager

ROLE: Regional Operations Manager - Integrated Facilities Management (IFM) HOURS: 40 hours a week LOCATION: Central London (EC3M 4BY); Hoxton, Fenchurch Street (London), Leatherhead (Surrey) At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Regional Operations Manager - Integrated Facilities Management (IFM) to lead the delivery of Integrated Facilities Management services across a portfolio of Aviva sites. This role is responsible for ensuring seamless coordination of soft and hard services, driving operational excellence, and leading high-performing teams to deliver a safe, compliant and customer-focused environment. Role Responsibilities:

• Oversee the delivery of IFM services across multiple sites, ensuring consistent performance in both soft services (e.g. workplace services, cleaning, front-of-house, catering) and hard services (e.g. M&E, building fabric).
• Ensure all services are delivered in line with contractual obligations, KPIs and SLAs.
• Lead, coach and develop a team of site-based and mobile facilities professionals, including supervisors and service leads.
• Build and maintain strong relationships to understand evolving needs and deliver tailored, value-added solutions.
• Conduct regular audits, risk assessments and incident investigations, implementing corrective actions as required.
• Monitor and report on service performance, identifying trends and opportunities for improvement.
• Participate in the regional on-call rota to provide leadership support during emergencies or escalations.
Required Qualifications:
• Proven experience managing IFM services across a multi-site portfolio, ideally within a financial or professional services environment.
• Excellent communication and stakeholder engagement abilities.
• Commercial acumen with experience managing budgets and supplier contracts.
• Flexibility to travel across the region as required.
What's in it for you?
• High street discounts from thousands of well-known retailers, gyms and more via our MiDeals platform.
• Life cover of up to four times your salary.
• Enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (with the potential for free shares).
  
  Proven experience managing IFM services across a multi-site portfolio, ideally within a financial or professional services environment.
• Excellent communication and stakeholder engagement abilities.
• Commercial acumen with experience managing budgets and supplier contracts.
• Flexibility to travel across the region as required.
  
  High street discounts from thousands of well-known retailers, gyms and more via our MiDeals platform.
• Life cover of up to four times your salary.
• Enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (with the potential for free shares).