Regional Operations Manager

We are seeking a Regional Operations Manager to oversee and drive the successful delivery of education catering contracts across multiple sites within Wakefield, Barnsley and selected North East locations. This role carries responsibility for contracts valued up to £8m, ensuring operational excellence, high levels of client satisfaction and sustainable commercial growth., We are looking for a leader who can build strong, long-term relationships with clients, colleagues and supply chain partners while creating a positive, collaborative working environment. Reporting into the Key Account Portfolio Director, the role focuses on connecting client needs with operational capability, driving continuous improvement and delivering outstanding catering services that create long-term value for all stakeholders.,

• Take full ownership of multiple education catering contracts, ensuring all contractual deliverables, KPIs and SLAs are met or exceeded
• Act as the primary point of contact for assigned clients, building trusted, collaborative relationships with key stakeholders
• Lead service delivery in line with contractual, legal and health & safety obligations, championing a safety-first culture
• Oversee operational and financial performance, including budgeting, forecasting, cost control and P&L accountability
• Prepare weekly operating reports and a monthly Business Review Report for the Key Account Portfolio Director
• Lead, develop and empower Area Managers, Kitchen Managers and frontline teams to deliver high performance
• Ensure effective workforce planning, training, attendance, wellbeing and compliance across all sites
• Identify and support commercial growth opportunities, service development initiatives and contract renewals
  
  Proven experience within the catering service industry
• Previous experience working in an educational operational environment
• Experience managing client contracts valued at approximately £5m or more
• Experience working within an international organisation with multiple stakeholders
• Experience in customer relationship management
• Strong financial management experience, including budgeting, reporting and performance management
• Experience managing SLAs and KPI reporting
• Competent MS Office user
  
  ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing Please click on the following link for more information on this role: If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link