Regional Home Admissions Advisor

Hartford Care is looking for a Regional Home Admissions Advisor to drive occupancy, grow referral relationships and make sure every new resident has a smooth, reassuring move-in.

Reporting to the Sales Director, you'll promote our homes and the Hartford Care brand, build strong links with Local Authorities, CCGs and CHC teams, and guide families through one of the most important decisions they will make.

What you'll be doing

Identifying and following up new sales opportunities to keep occupancy full and exceed targets

Handling enquiries, brochure requests, calls and online leads promptly and professionally

Building relationships with families, carers, Local Authorities, CCGs, CHC, multi-disciplinary teams and local communities

Managing the enquiries pipeline (FOUND database) and forecasting when prospects are likely to convert

Overseeing resident move-ins, working with care teams and making sure paperwork is complete

Visiting every new resident within 24 hours, then at 1 week and 4 weeks, and gathering family feedback

Planning and hosting events, networking opportunities and community activity and wellbeing programmes

Supporting and training home teams to deliver great sales outcomes

Producing regular sales and marketing reports, and helping shape sales plans with your line manager

Managing sales and marketing budgets efficiently

Essential

A proven sales and marketing track record with results to show for it

Excellent written, verbal and non-verbal communication and interpersonal skills

Knowledge of the health and social care sector

Confident with Microsoft Office (Excel, PowerPoint, Word, Outlook) and other sales and marketing IT tools

A flexible approach to working hours, including occasional evenings and weekends, and some travel

Desirable

Experience delivering high-quality, relationship-centred care

Previous experience in a large social care setting

Leadership and management skills

A marketing or sales degree, or equivalent experience