Regional Facilities Manager

To be responsible for the effective facilities management of a designated portfolio of properties, ensuring that each property is maintained to a high standard, statutory and health and safety obligations are met, and services are delivered in line with client expectations, agreed budgets and service level requirements.
The role will be supporting the Head of FM in the day-to-day management of the FM team, including providing guidance to colleagues, assisting with workload prioritisation, monitoring service delivery and acting as a key point of support for operational queries. The role will also deputise for the Head of FM when required, helping to maintain continuity of leadership, decision-making and client service across the FM function.
Role Dimensions
Financial data (budgets etc)Management of service charge funds following approved budgets
Total number of employees for whom you have line responsibility2/3 line reports, Provide and ensure delivery of professional standards to external clients and internal colleagues concerning Facilities Management (FM)Ensuring Health & Safety Compliance of own portfolio of propertiesResponsible for Facilities Management of own portfolio of properties, including site inspections and instruction of works subject to budget/client expenditure limitsWorking with the PM team on the preparation of and closure of Service ChargesEnsuring reactive works and budgeted works are undertaken in accordance with budget and Service Level Agreements (SLA)Advising on appointment of third-party consultants to provide specialist technical advice (where required)Working with the PM to add value to the overall PM/FM service, for example, attending tenant or client meetings.Awareness of providing sustainability initiatives through FM service, working with the Sustainability Lead (SL) to integrate initiatives within the FM team across propertiesAssisting the Head of FM on overall contractor
management across the FM Service. Undertaking procurement/rationalisation of contractors across the FM-managed portfolioWorking with the FM team on Contractor ManagementWorking with the Head of FM on reviewing/monitoring of FM Helpdesk ServiceAct as a point of escalation on FM team/service issues within the FM teamMentoring and advising FM team members / Potential line management of Facilities Managers (FM)
Communications & working relationships
InternalProperty ManagersRisk Management TeamAccounts TeamFee earners across the company
ExternalClientsTenantsRetained consultantsContractorsProfessional bodiesThird party professionals
Key performance indicators
Health & Safety compliance across portfolio above 95%Budget control / spend within 5% of each propertyService Charge Budgets prepared and submitted following PM QA ProcedureReview of service charge closure within 5 working days of receiptInspection of properties in line with agreed frequency
Person specification
Knowledge, skills and experience required
Minimum of 5-10 years' experience in Facilities ManagementDemonstrable success in maintaining and delivering outstanding services to clientsExperience in procuring, tendering and managing contractors/contractsIWFM membershipIOSH/NEBOSH QualifiedKnowledge of Health and Safety systemsKnowledge of Property Management / CAFM systemsWorking knowledge of FM Helpdesk operations anExcellent communication skills, both written and oralAttention to detail, i.e. appropriate coding and approval of invoicesAbility to work independently and prioritise workloadA team player who maintains a high degree of professional integrityA personable character to fit in with and add to the ethos of SHW and its brandWilling and able to travel to attend sites - Some sites are not easily accessible via public transport; therefore, access to your own transport/vehicle will be required
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