Regional Facilities Manager

This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time. We are seeking a Regional Facilities Manager to support and lead the Regional operational TFM region within the Defra account, ensuring the delivery of a first-class integrated facility service to the customer. The role will act as the contract representative to the customer, managing the ISS service team and overseeing the delivery of regional TFM services., We are looking for a candidate who can build strong client relationships, drive service excellence, and ensure compliance, staff welfare, and continuous improvement. Reporting to a Key Account Manager, you will lead the regional integrated facility service team (hard and soft FM) while ensuring commercial performance and service resilience.,

• Ensure efficient and effective management of integrated facility operations, including planned and reactive maintenance, engineering systems, cleaning, and other soft services to required standards and SLAs
• Build strong, long-lasting relationships with Defra stakeholders, acting as a trusted service partner
• Lead the regional team in delivering and developing service solutions, identifying continuous improvement opportunities
• Ensure full compliance with health and safety legislation and promote a strong safety culture
• Maintain accurate and up-to-date reporting and documentation, including maintenance, H&S, and safe systems of work
• Plan and deliver effective recruitment, training, and development for placemakers
• Manage contract budgets, financial targets, and SLAs to ensure commercially responsible service delivery
• Ensure customer queries and complaints are recorded and resolved in line with procedures
  
  Management experience within government or a similar environment delivering integrated facility services
• Proven leadership and organisational skills, with the ability to drive operational strategy and development plans
• Relevant FM qualifications
• Experience managing technical infrastructure, assets, and engineering systems
• Experience delivering and managing soft facility services
• Knowledge of relevant legislation, regulations, and standards
• Strong stakeholder management skills
• Customer-focused with a commercial mindset
  
  ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing Please click on the following link for more information on this role: If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link