Regional End User Technical Support Engineer

As a Regional End User Technical Support Engineer, you will play a key role in keeping NHS Blood and Transplants IT services running smoothly across multiple sites. You will install, configure, and support a wide range of hardware, software, and clinicalcritical systems, providing both facetoface and remote assistance to colleagues. Working in a fastpaced, customerfocused environment, you will manage IT incidents, resolve issues within agreed service levels, and ensure systems remain secure, reliable, and fit for purpose. Through your technical expertise and clear communication, you will help colleagues deliver lifesaving services every day, while contributing to service improvement, projects, and the overall resilience of NHSBTs IT infrastructure.,

• You will be required to install, configure and support IT hardware, software and systems across all of our NHSBT sites.
• You will provide regional incident support for IT services to all our customers, managing the incidents, including using Customer Service Desk software, and balancing priorities and resources to ensure the best possible outcome for each customer and NHSBT.
• You will work face to face and remotely with our staff, understanding their immediate and upcoming IT requirements and issues, and providing advice and support on the most appropriate solutions, in accordance with our policies.
• You will be required to perform tasks essential to the provision and maintenance of IT systems.
• You will provide technical expertise through participating in, and chairing, expert groups, weekly team call reviews and project meetings.
• You will represent the Directorate at centre-based meetings and working groups.
You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice. You will be required to take part in an out of hours on call rota that could include some weekend work.

It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need.