Regional Caseworker

The Casework Service, launched in April 2025, is a cornerstone of RNBT's 5-year strategic vision. Our goal is to place Caseworkers directly within the communities they serve, creating local networks of support and building trust within the armed forces and veteran populations. By working closely with local charities, welfare organisations, and statutory services, the Regional Wellbeing Caseworker helps ensure timely, holistic, and practical support is delivered in a way that empowers individuals and strengthens families. The RNBT is seeking a dedicated and compassionate Regional Caseworker to deliver high-quality casework to support our beneficiaries across South Wales. The role will also require travel to provide coverage and support in the Bristol and Gloucestershire areas as needed. A full driving licence and access to a vehicle are essential. Key Responsibilities

• Deliver Support & Raise Applications
+ Raise applications for financial assistance using MOSAIC CMS and Lightning Reach. + Assess needs through home visits and raise applications for financial assistance requests.
• Provide Holistic, Person-Centred Care
+ Offer tailored advice and guidance, signposting and referring to other organisations for housing, mental health, or debt management support. + Liaise with multi-disciplinary agencies as required.
• Build Local Presence & Partnerships
+ Maintain visibility and engagement in Armed Forces, Veterans', and family hubs and organisations across your region. + Develop strong working relationships with local support charities, councils, and community stakeholders.
• Maintain Ongoing Support & Evaluation
+ Conduct follow-up contact and regular ONS 4 wellbeing surveys to measure outcomes and identify ongoing needs. + Ensure feedback loops are closed and support remains relevant.
• Compliance & Record Keeping
+ Record all interactions securely, maintaining GDPR-compliant records and adhering to RNBT's Casework Manual. + Keep personal training and skills up to date.
• Community Engagement & Events
+ Represent RNBT at relevant events including Armed Forces Day, family fun days, and local community gatherings. Occasionally support other RNBT initiatives and projects where needed.

The Royal Naval Benevolent Trust is a Royal Navy & Royal Marine charity that gives help, in cases of need, to serving and former Royal Naval ratings and Royal Marines. We also help their partners, children and some others connected with them. The RNBT has a 'family-run' feel and we have carefully created a supportive, friendly and close-knit team, making it a unique and very special place to work.

In addition to a competitive salary, we offer a generous suite of benefits to our employees including: 1. Generous car allowance 2. 29 days annual leave plus public holidays 3. 7% employer contribution pension scheme 4. Cycle to work scheme 5. Medicash health plan 6. Eligible for blue light card 7. A values-driven culture and the opportunity to make a meaningful difference