Refurb Performance Manager, Fleet Physical Supply Chain

The Last Mile team within Amazon Logistics is looking for an experienced Fleet Refurb Performance Manager to own the branded vehicle reconditioning operations in Europe. At Amazon, we're working to be the most customer-centric company on earth. One experience that we're constantly improving is how we fulfill and deliver orders right to the customer's doorstep. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to improve the Last Mile Delivery Service Provider program. Fleet is a highly visible program, with a critical impact on delivery partners experience and network capacity. This is an interesting opportunity to have a key role in the rapidly growing Amazon Logistics organization., As part of the branded Light Commercial Vehicle (LCV) lifecycle, vehicles are returned on a regular basis requiring reconditioning ahead of redeployment. The Refurb Performance Manager will own the vendors' performance from a speed (turn around time), throughput, quality and cost perspective. You will liaise with senior stakeholders from our partner fleet management companies to ensure the timely and compliant reconditioning of those vehicles. You need to be comfortable handling highly complex relationships with external stakeholders and coordinating multiple internal Amazon teams (fleet planning, change management, finance, delivery service provider management teams) to achieve your goals. Within our Fleet Delivery and Redeployment team, you will receive support from a process improvement manager who will define processes in accordance with you, and an inventory manager who will support with data signal quality. An ideal candidate will have technical expertise and will be customer-focused, team oriented, and will have an ability to work with limited supervision under time constraints to meet deadlines. The candidate will have proven experience in fleet management (ideally with LCV) and effectively delivering results in an ever-growing and progressive business environment. A day in the life Some of the key job functions of the Refurb Performance Manager are:

• analyze performance at vendor level and present them in weekly business reviews build recovery plans when performance is not met provide idle fleet health signals from the long term service maintenance program output support policy implementation (wear and tear, beyond economical repair) audit vendors quality compliance to wear & tear train vendors. Scope is pan-EU and requires frequent travels.
Ability to aggregate information and to present key information to internal and external stakeholders.
• Solid ownership and bias for action; ability to internalize goals and work with limited supervision to create appropriate action plans for those goals. Great analytical orientation; comfortable using databases and analytical tools and making data driven decisions. Think out of the box solutions and implement innovative ideas meet with Last Mile needs.
About the team The Fleet Physical Supply Chain team is one of the six Fleet Procurement and Capacity teams within EU Global Fleet & Products (GFP). We are responsible for the physical supply chain of all fleet programs (branded vans & cargo bikes, rentals). Our north star is to build a lean and unified supply chain for fleet programs, with standardized processes and communications, to provide a seamless experience and pick up/deliver the right deliver, from/to the right DSP, at the right time, in the right condition.

Bachelor's degree or equivalent - Experience with feature delivery and tradeoffs of a product - Experience in product or program management, product marketing, business development or technology - Experience in using statistical analysis to identify issues or opportunities for improvement - Experience working across functional teams and senior stakeholders - Fluent English, Experience in influencing senior leadership through data driven insights - Vehicle quality - Vehicle inspection - Vehicle manufacturing - Vehicle remarketing

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.