Refugee & Asylum patient administration support

To report into our Refugee and Asylum link worker, supporting with administrative duties, triage for clinical needs, appointment bookings, support methods of improvement and communication whilst ensuring the safe delivery of care and service navigation in practice and the dedicated Thursday clinic. The role is assigned to support all Brownlow sites., The Refugee and Asylum Admin Support role provides administrative and operational support to ensure the effective delivery of refugee and asylum healthcare services. Responsibilities include coordinating clinics and appointments, supporting acute triage and continuity of care, assisting with community engagement, and registering new arrivals, including those in contingency hotels. The role involves liaising with Serco, Community Inclusion Teams, patients, interpreters, and third-sector organisations, validating EMIS searches, supporting enhanced service claims, and flagging IA registrations where required.

The postholder will arrange appointments and follow-up care, signpost patients to appropriate services, attend meetings and reflective practice sessions, support safeguarding and service improvement, and provide cover for the line manager during periods of leave. Additional duties include supporting volunteers, collecting patient feedback, managing service data, undertaking general administration, coordinating meetings, maintaining appointment books, preparing patient correspondence, and liaising with internal and external stakeholders.

We require applicants whose native language is not English to demonstrate their competence in the English language. This can be demonstrated by:

- Providing Certification of English proficiency

Brownlow Health prides itself on being an exceptional employer, offering a supportive working environment, a dedicated staff wellbeing team, staff benefits and incentives, protected study leave with a financial allowance, and a comprehensive 6-month induction and mentorship programme.

We are committed to equality, diversity and inclusion and strive to build a workforce that reflects the diverse communities we serve. We welcome applications from all backgrounds and actively encourage applications from individuals with protected characteristics, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities, minority faith groups, disabled people, neurodiverse individuals, and those with linguistic diversity. We are committed to identifying and removing barriers that may discourage applications from underrepresented groups.

Although not a legal requirement, we strongly recommend that all staff are fully vaccinated against COVID-19.

Extended access sessions will form part of the contracted hours.

If successful and currently registered with a Brownlow Health practice, you will be required to transfer your registration to an alternative practice as a condition of employment.