Refuge Team Leader

Salary not available. View on company website.

Cameron, Bradley, North East Lincolnshire

Full time
Permanent
Onsite working

Posted 2 weeks ago, 10 Jul | Get your application in now before you miss out!

Closing date: Closing date not specified

Job ref: 1415ee7b8bf3468882617511f503347a

Location ref: Bradley, North East Lincolnshire

Cameron

Full Job Description

As this position will include working in the Refuge, we are only accepting applications from women. (Schedule 9, Part 1 of the Equality Act 2010 applies) To oversee a high-quality domestic abuse service - ensuring victims and survivors receive an excellent standard of accommodation and support that helps save lives and change lives. Refuge - Main Duties

To support the team in providing an immediate & safe place for women and children who are escaping domestic abuse
To oversee decisions about the allocation of accommodation with the team
To ensure women and children are welcomed into the Refuge and to ensure Licences, welcome packs and other information are delivered in a supportive and easy-to-understand way
To support staff to help women throughout the re-housing process, including applications to register with local housing systems, housing providers/agencies, visits to the properties, etc
With support supervisors, to ensure on-call and weekend shifts are covered
To oversee warnings and evictions of residents, ensuring they are actioned in line with Women's Aid policies and procedures as well as Housing Law
To ensure women living in the Refuge maintain due regard for the other occupants of the building
To deal with any disagreements or disputes in a professional and fair manner
To discuss concerns about a family's needs with the Support Supervisor, Support Manager and/or Children's Workers
To be responsible for ensuring vital daily communication and support with the teams
To encourage and promote service user involvement and ensure staff are promoting this
In liaison with the Admin Staff, to oversee the financial systems in the collection and recording of residents' charges, rents and the administration of petty cash
To ensure that the physical environment of the Refuge is acceptable to the women and that they are safe, clean and offer a high level of comfort
To comply with Health & Safety at all times and to ensure safe working practices are adhered to
To report and/or organise any maintenance and repair requirements as appropriate
Act as a contact point for organisations and individuals wishing to provide activities and information for women and their children
To introduce and develop additional activities, educational and/or employment opportunities for residents and their children as required
To ensure the safeguarding procedure is adhered to, and refuge children are not exposed to unacceptable risk
Provide support to women and children living in the Refuge
Oversee referrals for Refuge admissions and prioritise high-risk cases
Manage and oversee occupancy levels
Ensure support is high-quality, pro-active and outcomes-focused
Ensure provisions of support are available and accessible 24 hrs a day
Ensure we respond and record immediately to telephone calls, emails and enquiries in person
Oversee management of caseloads, ranging from low to high risks and low to high support needs; ensuring all support is regular, structured and appropriate to the client's individual needs and includes safety, protection, risk management and ongoing support & future plans
Ensure support is delivered in a trauma-informed way
Ensure participation in MARAC research, updates, actions, feedback and meetings when necessary
Establish and practice good working partnerships and multi-agency work with other professionals and outside agencies
Take part in accredited IDVA training when available. (Independent Domestic Violence Advocate)
Be responsible for ensuring that relevant reporting data and information are up to date and available when requested
Ensure individual case files are up to date and to take part in regular file reviews and spot-checks
When requested, to prepare and undertake client reports and/or feedback on their support
To work as a team member under the guidance of the management team
To participate in supervisions (with line manager & clinical) and appraisals
To participate in fundraising activities on behalf of Women's Aid
To work alone and on one's own initiative with due regard to our lone working procedures
To participate in staff training, ensuring mandatory training is up-to-date and refreshed regularly
To discuss any training personally identified in supervisions
To attend team meetings, external meetings and Trustee meetings as requested
To draw to the attention of the Support Manager any issues which may impact on clients or WA
To be familiar with all policies of Women's Aid; to ensure policies are signed off as instructed; to ensure policies are implemented and adhered to at all times
To be familiar with and work in accordance with Women's Aid's performance management system, including measuring change performance and monitoring satisfaction
To work at all times in accordance with the confidentiality policy of Women's Aid
To comply with data protection legislation, ensuring information sharing procedures are adhered to
To ensure the highest standard of anti-discriminatory and equal opportunities practices are adhered to and to work in a non-judgemental way, within the guidelines of equal opportunities and anti-discriminatory practice
To work in a safe and responsible way, ensuring that safety and lone working procedures are followed and that you do not endanger yourself, your colleagues or service users
To work in accordance with staff values and ethos as described in our staff agreement
To constantly raise awareness of domestic abuse locally
To assist with providing cover for absent colleagues during periods of sickness, holidays, etc., as requested by the Support Supervisor and Support Manager. Head of Services or CEO
To carry out any other duties commensurate with the level of this post

Any recognised professional qualifications
Supporting and managing staff
Undertaking client needs and risk assessments
Working in supported housing
Liaising with other agencies
Support File Management and record keeping
Safety planning and risk assessment
The impact of domestic abuse on everyone
The effects of homelessness
Housing/welfare benefits legislation
The local area, resources and agencies
Safeguarding practices
Drug, alcohol and mental health issues
Ability to work as a member of a staff team and as an individual
Excellent communication and organisational skills
Computer skills (file management is undertaken electronically)
Good literacy and numeracy skills
Interpersonal skills - with both individuals and external organisations and agencies
Ability to cope with crisis management, conflict and distress
A commitment to the empowerment of those affected by abuse
To foster a tolerant, supportive and empathic approach to clients
To ensure a positive image of the organisation through personal behaviour and appearance
Demonstrate a high level of motivation
A commitment to Equal Opportunities
Any recognised professional qualifications
Experience of supporting and managing staff
Experience of working in supported housing
Experience of liaising with other agencies
Knowledge of domestic abuse, safeguarding and trauma-informed practice
Knowledge of housing/welfare benefits legislation
Knowledge of the local area, resources and agencies
Coaching or mediation skills
Experience in crisis management and conflict resolution
Experience of working within a domestic abuse or safeguarding service

Direct job link

https://www.jobs24.co.uk/job/refuge-team-leader-127097274