Referral Taker

We have an exciting permanent opportunity as a full-time Referral Taker in our Hospital Discharge and Assessment Team. The Referral Taker is the first point of contact in the team; responsible for triaging information provided, liaising with partner agencies and taking comprehensive, holistic referrals. The role is an integral part of the team and will work closely with the team's existing Referral Taker. You will work across both the Front Door and Discharge to Assess (D2A) pathways, collaborating closely also with Care Navigators. You will build and maintain strong working relationships with health partners, GCC teams, and the wider network of referral takers across localities. The post is based in Gloucester, and we offer flexible working with a mix of office and home working. The role will also support countywide teams and sites. To find out more about working in the Hospital Discharge and Assessment Team, If you hold the same behaviours and approach, then we want to hear from you! In exchange, we will provide you with full training and support to help you succeed in your role., Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential. It is a legal requirement under the Immigration Act 2016 that anyone appointed to a customer-facing role must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them while balancing service need and individual choice, with a mix of remote and office working. We reserve the right to close this vacancy early due to the volume of applications received. If you are interested in applying, we encourage you to submit your application as early as possible. If you are an internal applicant and consider yourself to have a disability

• as defined by the Equality Act 2010, please declare this in an email to recruitment@gloucestershire.gov.uk, as this is not currently covered in the application due to a technical error. By providing this information, you can choose to be considered for a guaranteed interview under our Disability Confident pledge if you meet all essential criteria. It also enables the recruiting manager to arrange any reasonable adjustments you may need during the process.
• A disability is defined as a physical or mental impairment that has a substantial and long-term adverse effect on a person's ability to carry out normal day-to-day activities.
Applications from any Gloucestershire County Council employees who are currently on the redeployment register or at risk of redundancy will be considered first at shortlisting stage.

The successful candidate will have excellent communication skills and a willingness to work as a Team. They will have the ability to remain calm and focused on a busy environment while maintaining a positive attitude. The role needs a holistic approach and an ability to record accurate referrals and maintain service user records. You will learn to determine the appropriate level of urgency, ensuring they are directed to the right teams within HDAT to support timely and effective outcomes. There is also an element of signposting and directing to other agencies, ensuring to keep healthy working relationships in the process. You will have strong organisational skills with experience of responding flexibly to changing priorities. Experience of working in a customer facing environment is essential, as are excellent IT skills. Knowledge of the Liquid Logic (LAS) database and other health systems would be beneficial but full training will be given. Our values are at the heart of everything we do and how we treat each other. They provide essential guiding principles about the way that we work and set the tone for our culture, and identify what we, as an organisation, care about.

At Gloucestershire County Council, our Make the Difference approach is about helping people live as independently as possible, staying connected to their communities and building on their own strengths. In this role, you will make a real difference by ensuring referrals are taken accurately, sensitively and at the right level of urgency, working with health partners and helping people receive timely support as they move from hospital or short-term care into the most appropriate next step.

Here are some of the benefits we offer in return for your hard work:
• 25.5 days annual leave rising to 30.5 days after 5 years' service, plus bank holidays
• Membership of a Local Government Pension Scheme
• Agile working with a mix of office and home working countywide
• Regular formal and informal support
• Safe, supportive and positive working environment with regular, robust supervision
• Access to training opportunities, enabling you to develop your skills and progress your career
• Discounts at a number of major supermarket chains and high street retailers
• Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
• GCC's Cycle to Work Salary Sacrifice Scheme
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• Strong emphasis on a supportive working environment and developing our employees with 94% having participated in their annual appraisal and regular health and wellbeing events.