Referral and Pathway Administrator

Lancashire and South Cumbria Integrated Care Board (ICB) has been selected to take part in one of four national Fit Note Reform Pilots commissioned by the Department for Work and Pensions, helping to test a new approach that aims to improve support for people whose health affects their ability to work. The pilot is designed to address a recognised challenge within the current system, where fit notes often focus on certifying sickness absence rather than providing practical support to help people remain in work or return to work safely., Clinical Administration & Patient Triage

Assist in reviewing and process patient questionnaires, forms, and assessments in accordance with agreed protocols and pathways.

Identify and escalate responses requiring urgent clinical review to the appropriate healthcare professional.

Support the management of digital patient pathways, including online consultations, questionnaires, and caseload management

Liaise with clinicians and administrative teams to ensure timely follow-ups

Referral receipt, logging and verification

Receive referrals from participating practices through the agreed referral routes and acknowledge them within the agreed service standard.

Verify referral details

Identify incomplete, duplicate, or incorrectly routed referrals and resolve them.

Maintain the referral inbox ensuring nothing sits unactioned beyond the agreed turnaround.

Receive telephone calls from patients and practices

Eligibility checking

Check each referral against the documented pilot eligibility criteria, including practice registration, age, employment status and any exclusion criteria in force.

Record the eligibility decision and the reason for it against every referral, including those found ineligible, so that the evaluation can account for the whole referred population.

Morecambe Bay Primary Care Collaborative is the largest employer of Primary Care colleagues in South Cumbria, we are a not-for-profit Community Interest Company, and work to support, guide and underpin primary medical care across Lancashire and South Cumbria.