Referral Administrator - Talking Therapies

An exciting opportunity has arisen for a Band 3 Base Administrator to join the Talking Therapies Team within the Mental Health & Learning Disabilities Service Group. Based at Bracken House, Chard, you will play a vital role in supporting the delivery of an effective and responsive service by providing comprehensive administrative and secretarial support to the multidisciplinary team. This varied role is ideal for an organised and proactive administrator who thrives in a busy environment, has excellent communication skills and can manage competing priorities while maintaining confidentiality and accuracy. You will work closely with clinicians, service users, GP practices and external agencies to ensure the smooth running of the service.,

• Provide comprehensive administrative and secretarial support to the Talking Therapies Team
• Answer telephone calls and respond to enquiries from patients, carers, colleagues and external organisations in a professional and efficient manner.
• Manage incoming mail and emails, drafting responses where appropriate within the remit of the role.
• Prepare and produce a range of documentation including minutes, letters and reports, ensuring accuracy and confidentiality.
• Maintain electronic patient records, process referrals and update appointment information using service systems.
• Organise meetings, prepare agendas and papers, book venues and refreshments, take minutes and circulate documentation.
• Book patient appointments and provide information and support regarding appointments and service access.
• Work collaboratively with multidisciplinary teams, GP surgeries, other NHS organisations and external agencies.
• Ensure accurate data entry, record management and compliance with confidentiality and data protection requirements.
• Provide support and cover for administrative colleagues and assist with the supervision of referral administration staff within the base., As a Base Administrator, you will be an integral member of the Talking Therapies Service, supporting the delivery of high-quality care through effective and efficient administration. The role requires excellent organisational skills, attention to detail and the ability to communicate confidently with a wide range of people.
Key responsibilities include managing telephone and email communications, handling patient enquiries, processing referrals, maintaining electronic patient records and ensuring that appointments are arranged and recorded accurately. You will regularly liaise with clinicians, managers, GP practices, service users and other healthcare organisations to support seamless service delivery. The successful candidate will organise meetings and events for the team, prepare agendas and supporting documentation, take minutes and ensure actions are distributed appropriately. You will also maintain effective office systems, oversee confidential filing and record management processes, order office supplies and support continuous service improvement initiatives.

This position requires the ability to prioritise workloads, adapt to changing demands and work effectively both independently and as part of a team. You will frequently manage competing priorities, respond to urgent referrals and provide administrative cover when required We are looking for someone with previous administrative experience in a busy environment, excellent verbal and written communication skills, strong organisational abilities and confidence using a range of IT systems. Experience within the NHS or a client-focused environment would be advantageous In return, you will join a supportive team committed to delivering excellent patient care and living the Trust values of Kindness, Respect and Teamwork.,
• ECDL or equivalent
• Good Standard of general educations to GCSE Level or Equivalent, Previous experience of booking systems..
• Experience of working in a busy environment., Experience of working within the NHS or client based environment.
  
  At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer, Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.
The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future. Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.


• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential
Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.