Ref: BA37 Patient Services Co-ordinator Apprentice at Drs Ansari, Carradus & Farndell

Introduction

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Positively promote the practice to ensure a consistent growth in patient list size
• Provide general administrative assistance to the practice team

About the Employer

• Busy GP practice part of Preston & South Ribble Primary Care Network with extensive healthcare team serving local community healthcare services
  Patient list size not exceeding 11,000 patients

What You'll Do

• To gain a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols
• Sorting and distributing incoming mail, ensuring individual correspondence is dealt with i.e. reports etc.
• Filing letters, notes / forms / results and maintaining patient records manually and electronically
• Processing online blood test forms
• Opening and distributing post
• Dealing appropriately with outgoing mail
• Patient contact using telephone / email and text message

Training Outcome

• Possibility for further progression in NVQ's

Skills Required

• Communication skills
• Attention to detail
• Customer care skills
• Administrative skills
• Team working

Qualifications

• Essential - GCSE - GCSE English - A*-C/Grade 9-4 Equivalent
• Essential - GCSE - GCSE Maths - A*-C/Grade 9-4 equivalent

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday 7.30am - 4.00pm. Tuesday 7.30am - 1.00pm. Wednesday, 8.00am - 5.00pm. Thursday, off the job and portfolio day and will be in the practice for 6 hours, 7.30am – 1.00pm. Friday, 8.00am - 6.30pm.

Expected Duration: 1 Year 6 Months

Training Provider: RUNSHAW COLLEGE