REF: BA30 Apprentice Project Admin Officer at Preston Care and Repair Ltd

Introduction

Provide administrative support right across the Preston Care & Repair team to help ensure that our services run smoothly and efficiently and that our standards of customer service are excellent, support the continuous development and improvement of our administrative processes and contribute to the overall development of our organisation.

About the Employer

We are an independent Home Improvement Agency with charitable status located in Leyland. We provide practical help and support with home repairs, adaptations and maintenance services covering Chorley, Fylde, Preston, Pendle, South Ribble & West Lancashire. Set up in 1993 to help people over 18 with a long term health condition or over 60 remain safe, secure, warm and independent in their own home.

What You'll Do

• Be the first point of contact for Preston Care & Repair’s incoming calls
• Provide a professional, polite response to telephone enquiries and direct calls to other colleagues where required
• Accurately record telephone messages
• Accurately record client information and enquiries on the appropriate job sheet and process efficiently
• Maintain professional relationships with our customers and colleagues

Training Outcome

• Potential permanent employment (not guaranteed due to funding)

Skills Required

• Communication skills
• IT skills
• Attention to detail
• Problem solving skills
• Presentation skills
• Administrative skills
• Creative

Qualifications

• Desired - GCSE - GCSE English - A*-C/Grade 9-4 equivalent
• Desired - BTEC - Business - pass

Course Information

Course: Business administrator (level 3)

Level: 3

Route: Business and administration

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Thursday, 08:30 - 16:30. Friday, 08:30 - 16:00.

Expected Duration: 1 Year 6 Months

Training Provider: RUNSHAW COLLEGE