Recovery Team Leader

Lead a specialist recovery team that plays a vital role in maximising income collection, supporting local services, and helping customers find sustainable solutions to manage their accounts., We're looking for an experienced and motivated Recovery Team Leader to lead our Recovery Team within Revenues and Benefits.

This is a varied and rewarding leadership role where you'll be responsible for overseeing the collection of Council Tax, Business Rates, Business Improvement District (BID) Levy and Community Infrastructure Levy (CIL). You'll ensure the team delivers excellent performance, meets statutory requirements and provides a professional, customer-focused service to residents, businesses and partners.

As the operational lead for the team, you'll manage day-to-day service delivery, drive continuous improvement and help implement new legislation, policies and best practice. You'll oversee recovery activity, ensuring appropriate collection methods are used to maximise income while maintaining a fair and balanced approach to customer circumstances.

A unique aspect of this role is acting as the Council's lead prosecutor in liability order, committal and related proceedings. As an authorised court officer, you'll represent the Council at court, providing expert advice and guidance on complex recovery matters.

You'll also work closely with colleagues across the organisation, contributing to service planning, supporting corporate priorities and helping to shape the future of revenues recovery services.

You'll be an experienced revenues professional with an excellent understanding of Council Tax and Business Rates legislation and a proven track record of delivering successful recovery outcomes.
You will have experience leading and developing teams, managing performance and motivating others to achieve ambitious targets. Equally comfortable handling operational challenges and strategic priorities, you'll be able to make sound decisions, manage competing demands and respond positively to change.

We're looking for someone with outstanding communication and relationship-building skills, capable of dealing confidently with customers, partners, legal representatives and senior stakeholders. You'll be skilled at handling complex cases, responding to complaints and presenting information clearly and professionally, including in court settings when required.

Most importantly, you'll be a resilient and collaborative leader who thrives in a fast-paced environment, remains calm under pressure and is passionate about delivering excellent public services. You'll share our commitment to continuous improvement, customer focus and achieving the best outcomes for our communities.

If you're ready to take the next step in your revenues career and lead a service that makes a real difference, we'd love to hear from you.

An offer of employment is conditional upon having the right to work in the UK. HDC does not hold a Sponsorship Licence and is unable to provide a Certificate of Sponsorship (CoS) or take over sponsorship for any role.

Huntingdonshire District Council (HDC) is passionate about providing high-quality services to our communities, residents and businesses. This means we must employ and retain the most talented and dedicated people.

Situated within the heart of the Cambridge-Peterborough Growth Area, Huntingdonshire is a beautiful district that boasts thriving market towns and many attractive villages, each with its own identity. We are an innovative and forward-thinking local authority whose residents are at the heart of our decision-making.

At HDC we want to employ staff who embody our icare values (Inspiring, Collaborative, Accountable, Respectful, Enterprising), all of which support our ultimate purpose of putting our customers first.

As local government continues to evolve, Huntingdonshire District Council is preparing for an exciting period of change through Local Government Reorganisation. While organisational structures may change in the coming years, our commitment to delivering excellent services for our communities remains unchanged.

Joining HDC now gives you a unique opportunity to make a meaningful impact today whilst helping to shape the future of local government across our area. We are looking for people who are motivated by public service, embrace innovation, and want to play a part in building the organisation of tomorrow.

Equality, diversity and inclusion are at the heart of our recruitment and along with our values we are committed to creating an inclusive working environment, where diversity is valued and there is equality of opportunity. We therefore welcome applications from all sections of the community and we offer a range of benefits, including flexitime, to encourage a work-life balance.