Recovery Officer

We are looking to appoint 5 FTE Recovery Officers.The main purpose of the posts is to take effective collection and enforcement action in respectof outstanding Council debt, taking into account relevant legislation, Council policy andperformance targets with the objective of providing a responsive, efficient, high quality andcustomer focussed approach, in order to maximise collection rates.

Ideally you will have a background in council tax although training will be provided.

Shropshire Council is a unitary authority which serves the rural county of Shropshire. One ofthe most important things about working here is the knowledge that you're working to helpothers and the real sense of achievement and purpose that brings.The people of Shropshire are rightly proud of their county's assets, its natural beauty, itshistory, its diverse economy, its vibrant culture.About the Revenues and Benefit ServiceShropshire Councils Revenues and Benefits Service is undergoing an exciting transformation.We are looking to recruit into a number of key roles in order to reinvigorate and redesign thesupport we offer to the Council and the residents of Shropshire.The teams are moving to a new hybrid way of working with a requirement for both home andoffice work, to create a professional culture that aligns with a proper home life workingbalance.What we doThe Revenues and Benefits service sits within Finance. The Revenues and Benefits Serviceprovides a wide range of services on behalf of the Council that affect the lives of every householdand business in the county as well as the many customers paying for the services provided bythe whole of the Council.The Revenues and Benefits Service provides the following statutory services: -

• Council Tax billing, collection and advice. This includes assessment of Council Tax
liability, discounts and exemptions for over 152,000 properties and collection of around £284 million per annumShropshire Council Job Advert - 2025 v3.0
• Non-Domestic Rates billing, collection and advice. This includes assessment of business
rates liability, reliefs and exemptions for over 12,500 business premises and collection of over £90 million per annum
• Assessment and Payment of Housing Benefit and Council Tax Support to over 20,000
claimants

We value our employees and offer staff rewards and plenty of opportunities for personaldevelopment, apprenticeships and career progression including:
• Generous annual leave commencing at 28 days increasing with service to 33 days (pro
rata for part time). With additional annual leave purchase policy.
• Access to a benefits platform with a wide range of retail discounts and salary sacrifice
schemes (cars, bikes, AVCs)
• Employer contribution Pension Scheme Shropshire County Pension Fund
• Supportive carers and parental policies (maternity, paternity, adoption leave, special
leave)
• Many opportunities for flexible and agile working, we offer a hybrid model of working to
promote flexible working around personal and family commitments.
• Access to counselling and occupational health services
• Staff networks