Recovery and Enforcement Team Leader

Sunderland City Council has an exciting opportunity for two highly motivated and experienced Recovery/Enforcement Team Leaders to lead a high-performing team responsible for maximising income collection and ensuring effective enforcement activity. In this role, you will provide day-to-day leadership, performance management, and operational oversight to ensure targets are met while maintaining excellent standards of customer service and compliance. About the role:

• Lead, motivate, and manage a team of recovery officers and enforcement agents
• Oversee recovery processes, ensuring effective and timely collection
• Monitor team performance and implement improvements where needed
• Provide coaching, support, and development to team members
• Ensure compliance with relevant legislation, policies, and procedures
• Manage complex or escalated cases and make informed decisions
• Analyse performance data and produce reports for senior management
• Work collaboratively with internal departments and external agencies
  
  Proven experience in collections/recovery or a similar environment
• Strong leadership and people management skills
• Excellent communication and problem-solving abilities
• Strong problem-solving and decision-making skills
• Ability to handle sensitive cases professionally and empathetically
  
  Competitive salary
• Generous annual leave entitlement
• Pension scheme
• Opportunities for professional development and career progression
• Supportive and collaborative working environmentIf you are office based, it is a mandatory requirement that you work from your usual base for at least 2 days per week.
This post is exempt from the rehabilitation of Offenders Act 1974 and therefore will be subject to a DBS check from the Disclosure and Barring Service.