Receptionist - Wells St, London

The Receptionist is responsible for delivering an exceptional standard of customer service, ensuring that all clients, occupiers, and visitors receive a warm and professional welcome. As the first point of contact, the Receptionist shapes the first impression of the building and supports the smooth running of all Front of House services. All duties should be completed to the highest standard, aligned with the values and expectations of Ashby Capital and its management partners., Client Care

• Warmly welcome and greet all guests and visitors
• Use agreed greetings and address visitors by name once confirmed
• Escort guests to their destination and ensure smooth transitions between team members
• Provide regular updates for visitors awaiting verification
• Support guests with coat, luggage, and meeting room escorting
• Respond professionally to enquiries in person, by phone, or by email
• Maintain and share up to date knowledge of clients, occupiers, and building facilities
• Answer calls to the required standard and deliver messages promptly
• Liaise effectively with couriers and contractors, escalating issues where necessary
• Act as the first point of contact for all tenants and visitors
• Maintain a collaborative "One Team" approach with other service partners
• Support adhoc tasks as required
Teamwork & Communication
• Communicate clearly with colleagues, management, and service partners
• Maintain strong awareness of building activity and share relevant updates with the team
• Report new, ongoing, or potential issues to the Operations Manager/Property Manager, followed by a written summary
• Support business needs, such as lunch or annual leave cover
• Assist in training and onboarding new team members
• Participate in departmental cross training when available, Respect for Everyone - Embracing diversity and working as one team.
• Aspirational - Continuously seeking improvement and innovation.
• Equality and Inclusivity - Ensuring fairness and opportunity for all.
• Nurture Great Talent - Supporting growth and development.
  
  Professional and well presented, with integrity and a positive, can do attitude
• Passionate about delivering exceptional service and accountable for personal contribution
• Strong communication skills, acting as a bridge between clients and occupiers as they navigate modern workplace technologies
• Confident in using and supporting the Smart Spaces digital platform
• Proactive, personable, and committed to contributing positively to the team
Operational Skills
• Ideally experienced in a corporate or hotel reception environment
• Strong technical understanding of meeting room systems and IT packages
• High standard of customer service delivery and administrative capability
• Confident in troubleshooting the Smart Spaces app and visitor management systems
• Supports meeting room management and liaises with key stakeholders to ensure smooth operations, Interpersonal Skills
• Approachable, friendly, and able to build rapport with a wide range of people
• Demonstrates empathy, patience, and professionalism in all situations
• Works collaboratively and contributes positively to team culture
• Responsive to feedback and supportive of colleagues
• Maintains composure and adopts a solutionsfocused approach during busy or challenging periods
• Shows initiative and pride in contributing to exceptional service delivery
Personal Presentation
• Maintain a professional, polite, and considerate manner at all times
• Adhere to the company's uniform and presentation standards
  
  Lexington Reception Services (LRS) is about providing excellent service to our clients and their guests. We attract the very best people to drive service excellence and tap into the latest technology to deliver outstanding customer service.
Working closely together with our clients we provide a bespoke, sophisticated and first-class concierge-style service that reflects the environment expected by our client's community., Due to the evolving nature of the business, this job description may change over time. You may be required to undertake additional duties of a similar nature that fall within your capabilities. This document is intended as a guide only and does not form part of your employment contract. Brilliant Work Deserves Brilliant Perks! At Elior, we believe that when you love where you work, it shows. That's why we make sure our team feels appreciated, supported, and set up for success! Here's what's waiting for you:
• Free, tasty meals - Enjoy tasty, nutritious food on us while you work!
• Flexible working - including part time roles, because life doesn't run on a 9-5 schedule.
• Plenty of Time to Unwind - 28 days of holiday, and after two years, enjoy even more with 31 days.
• Leave for life's important moments - whether family, personal or unexpected., We're a people-first business with over 10,000 colleagues across the UK, serving everything from stadiums to hospitals, schools to workplaces. Our mission? To enrich lives everywhere, every day.
And here's the best part - 87% of our team say they're proud to work here! Why? Because we create a place where you're listened to, trusted, supported, and valued. Not sure you match every single requirement? Apply anyway! Research shows that many people - especially women and those from underrepresented backgrounds - hold back unless they meet 100% of the criteria. But we hire for potential, not just experience. If you're passionate and ready to grow, we want to hear from you! We Celebrate You! At Elior, diversity and inclusion aren't just policies, they're who we are. We know that different perspectives make us stronger, and we're dedicated to creating an environment where everyone feels seen, heard, and empowered to succeed.