Receptionist - Urology

This is an exciting opportunity for a conscientious, enthusiastic, and detail-orientated individual to join our Norfolk Physiology Unit (NPU). NPU provides a specialist diagnostic service supporting patients with gastrointestinal, bowel and bladder function conditions across Norfolk and Suffolk. As a Receptionist, you will be the first point of contact for patients attending the unit, playing a vital role in ensuring a professional, welcoming and efficient service. Working within a dedicated, multidisciplinary team, you will provide comprehensive administrative and reception support to specialist nurses and physiologists, helping to deliver high-quality patient care in a busy clinical environment., As a Receptionist within the Norfolk Physiology Unit, you will provide a high-quality front-of-house and administrative service, ensuring patients are welcomed, informed and supported throughout their visit. You will play a key role in the smooth day-to-day running of the unit, supporting both patients and clinical staff in a busy and sensitive environment. The successful candidate will will manage patient arrivals, book and amend outpatient appointments, respond to queries, and maintain accurate patient records. As the first point of contact, you will liaise with clinicians and the wider multidisciplinary team to ensure an efficient and patient-centred service. All aspects of this role must be carried out in line with Trust policies and procedures, particularly regarding data protection and confidentiality. You will ensure accurate, real-time entry of patient information onto the Patient Administration System (PAS), alongside undertaking a range of administrative duties requiring good IT skills and the ability to use multiple systems effectively. You will be expected to support the delivery of a high-quality, safe and compassionate healthcare service, acting as a role model and consistently demonstrating the Trust's PRIDE values.

The role requires excellent organisational skills, attention to detail, and the ability to prioritise tasks in a busy environment. You will need to be approachable, calm under pressure, and able to work both independently and as part of a team.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics