Receptionist - Trauma and Orthopaedics

The post holder will provide a professional, efficient, and patient-focused reception and administrative service within the Trauma and Orthopaedics department of a large acute NHS Trust. As the first point of contact for patients, relatives, and visitors, the receptionist plays a key role in ensuring a welcoming environment while supporting the smooth day-to-day running of clinics and services.

An exciting opportunity has arisen for a motivated and organised Receptionist to join our busy Trauma and Orthopaedics team at NNUH. You will be responsible for checking patients in at the desk, managing appointments, maintaining accurate patient records, handling telephone and email enquiries, and providing general administrative support to the department. The role requires excellent communication skills, attention to detail, and the ability to prioritise workload in a fast-paced environment. We are looking for someone with previous administrative experience, strong IT skills, and a compassionate, patient-focused approach. Experience within the NHS or a clinical setting would be advantageous. If you are a proactive team player who thrives in a supportive healthcare environment, we would love to hear from you., The role requires excellent communication and interpersonal skills, with the ability to remain calm and professional in a busy and sometimes challenging environment. Strong organisational skills, attention to detail, and the ability to prioritise workload are essential. The post holder must demonstrate a commitment to patient confidentiality, data accuracy, and high standards of customer care, in line with NHS values.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff! The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics