Receptionist Supervisor - Dylan Coastal Resort - Reception

Reception is where a guest's holiday begins, and where it gets put right when something goes wrong. We're looking for a Reception Supervisor to lead the desk day-to-day - running the shift, looking after the team, and making sure every arrival walks into a lodge that's ready and a welcome that means it. It's a hands-on supervisory role. You'll be on the desk with your team, not behind a door. What you'll be doing Leading the desk

• Running the reception shift day-to-day and keeping the desk covered
• Supporting, training and developing the reception team
• Building the rota with the Reception Manager and organising cover for holidays and sickness
• Setting the standard for how our guests are looked after
Looking after guests
• Welcoming arrivals and managing check-in and check-out, especially on busy changeover days
• Handling enquiries in person, by phone and by email
• Resolving guest issues and complaints at the first point, and knowing when to escalate
• Taking bookings, amendments and payments, and keeping records accurate
Keeping the resort running
• Working closely with housekeeping so lodges are signed off and ready before arrival
• Passing maintenance issues on and chasing them through to fixed
• Liaising with the restaurant, spa and activities teams on guest bookings
• Cash handling, floats, daily banking and end-of-day reporting
• Opening and closing reception, and key control
  
  Supervisory or senior reception experience in a hotel, resort or holiday park - or a strong receptionist ready to step up
• Calm and organised when the queue is out the door and three things need doing at once
• Genuine warmth with guests - the sort of welcome people remember
• Confident with computers - booking or property management systems, email and spreadsheets (full training on our systems given)
• Able to handle a complaint properly rather than pass it along
• A natural with a team; people listen to you because you're fair, not because of the job title
  
  Available across a seven-day rota, including weekends and bank holidays
• Own transport is helpful given the location and shift times
• [A full UK driving licence]
What we offer
• £13.50 per hour, paid monthly
• Full-time, permanent, 40 hours per week - guaranteed contracted hours
• A fixed rota published three weeks ahead so you can plan
• Full training and uniform provided
• [Up to 50% off holidays across our ten UK and overseas resorts]
• [Team Member of the Month, Quarter, Mid-Year and Year - including a £1,000 bonus and personalised prizes]
• [Referral scheme - up to £400 for every person you bring to the team]
• Real progression - reception is where a lot of our management careers started
• A beautiful coastal setting and a team that looks after each other