Receptionist St Paul's Clinic
GP Practice, Baneswell, Casnewydd - Newport
Receptionist St Paul's Clinic
Salary not available. View on company website.
GP Practice, Baneswell, Casnewydd - Newport
- Part time
- Permanent
- Onsite working
Posted 1 week ago, 12 Jun | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: d15cf02d861a4900a94312e0231f4fdb
Full Job Description
To support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team.
The Care Navigator will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.
Main duties of the job
The following are the core responsibilities of the care navigator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels.
Process & effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
Process patient requests for appointments, process repeat prescription requests
Initiate contact with & respond to requests from patients, team members & external agencies
Enter read code data
Photocopy documentation as required
Data entry of new and temporary registrations & relevant patient information as required
Input data into the patients healthcare records as necessary
Direct requests for information, for example, SAR, insurance, solicitors letters and DVLA forms, to the administrative team
Manage all queries as necessary in an efficient manner
Maintain a clean, tidy, effective working area at all times, monitor & maintain the reception area & noticeboards
Support all clinical staff with general tasks as requested
Undertake all mandatory training and induction programmes
Attend a formal appraisal with their manager annually. Once a performance/training objective has been set, progress will be reviewed regularly so that new objectives can be agreed
Contribute to public health campaigns for example, flu clinics through advice or direct care
St Paul's Clinic is a city centre practice in the heart of Newport providing general medical services to a range of patients from different cultures and backgrounds. It is a vibrant working environment in which you are continually learning every day. Close to theM4 with links to Cardiff and Bristol.
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