Receptionist / Scheduler

We have an exciting opportunity at Barts Health NHS Trust, within the Cardiac Diagnostics Directorate to join as a Receptionist/Scheduler.

We are looking for an enthusiastic individual who has good interpersonal skills. This is an exciting role, and the successful candidate will be part of a team of various staff cohorts, whilst being a part of a wider multi disciplinary team.

The post holder will be required to work on the day-to-day duties of reception to meet and greet patients and schedule diagnostic appointments They will ensure that service requirements are met and National RTT and DM01 targets are adhered to.

The successful candidate will need to be a flexible team player who can manage a varied workload to meet set targets and changing deadlines. They must be able to work within a confidential environment and adhere to Information Governance procedures.

Computer literacy is essential as the successful candidate will be expected to input, extract and compile information from a number of booking and patient tracking systems. Full training will be provided on CRS/PACs/Intouch/Netcall and other tools.

The role involves managing the booking and scheduling of patients for cardiac diagnostic services, ensuring adherence to national and local access targets, and the Trust's Access policy. The post holder will develop efficient systems to provide patients with clear communication, choice, and responsive service. This includes adhering to the 6-week diagnostic wait and the 18-week treatment pathway, with any breaches reported to the Supervisor or Team Leader. Responsibilities also include investigating patient DNAs, updating waitlists, managing cancellations, adding patients to the worklist with consideration to urgency and equality, maintaining accurate electronic records, identifying potential delays, ensuring proactive use of capacity, and ensuring timely dispatch of patient reports. All communication with patients must be logged on the Trust system.

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.