Receptionist - Radiology

The post is based within the Radiology Department at Birmingham Children's Hospital.The post holder will work directly with the Radiology Reception team, assisting as required and willperform reception and clerical duties as required supporting the Radiology Department.,

• Answer telephone queries from patients, GPs, other hospitals, and departments within the hospital.
• Redirect calls to the relevant person or take accurate messages as appropriate.
• Send text messages to patients regarding appointments and cancellations.
• Contact patients at short notice when appointment lists need to be cancelled.
• Assist the team with general administrative duties as required.
• Book patients and maintain accurate records using the in-house Radiology Information System (RIS) and local Patient Administration System (PAS).
• Register new patients on the local PAS and RIS systems as required.
• Check and update patient demographic details on PACS, RIS, and HIS systems at every attendance.
• Ensure patient records remain accurate and up to date.
• Escort or direct patients from the main waiting area to designated sub-waiting areas within the department or hospital.
• Attend to patients' needs whilst they are in the waiting areas.
• Provide a professional, courteous, and patient-centred service at all times.
• Carry out any other duties as requested by the department.
• Provide cover during the absence of other reception staff within the department.
  
  Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas. Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care. Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.