Receptionist Queensferry Medical Practice

A list of duties includes but is not limited to

Patient-specific duties

Workflow administration for clinical correspondence.

Patient registrations and deductions.

Effective reception triage and signposting.

Processing requests for appointments, visits and telephone consultations.

Maintaining and monitoring the Practice appointments system.

Processing repeat prescription and acute prescription requests.

Admin duties

Processing and distributing incoming (and outgoing) mail.

Filing and retrieving paperwork.

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.

General duties

Provision of refreshments for staff and visitors as required.

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.

Opening-up/locking-up of Practice premises and maintaining security.

Abide by all Practice policies, procedures and protocols.

The successful candidate will have excellent communication and team working skills, be hardworking, reliable and be able to work under pressure, as well as having an aptitude to learn. They will be patient-centred and have outstanding customer service skills.

Ideally the successful candidate will have worked in a GP surgery and have a thorough knowledge of our clinical system - EMIS Web.

We are a well-established, friendly and forward thinking practice committed to providing high quality care and supporting the continued development of our practice team.

We are an open minded, organised yet flexible team, with a welcoming and supportive culture. We embrace change and improvement and are committed to continually developing our services for both our patients and our staff. We are also actively involved in our cluster.

We are a suburban practice serving a mixed socio-economic population of approximately 8,700 patients. We have a modern, skill mixed and progressive team consisting of 2 GP Partners, 2 Salaried GPs, 2 long-term locum ANP's, 2 Practice Nurses, 1 HCSW, and an excellent and supportive administration team.

We use EMIS Web and have access to a range of digital tools to support efficient clinical working, including Lexacom digital dictation, Anima documents and Scribe and Accurx.

We benefit from easy and fast access to the M56, M53 and A55, making the practice easily accessible from Cheshire, Merseyside, Manchester and North Wales.

Uniquely, we are located between two hospitals providing secondary care services: - Wrexham, within NHS Wales and Chester, within NHS England. This provides our team with an interesting and distinctive cross-border healthcare environment.