Receptionist / Patient Administrator - Pre-assessment

We are looking for an enthusiastic and self-motivated candidate to join the Preoperative Assessment Team at Chelsea and Westminster Hospital. The post holder will be required to work closely with the Administrative Managers and Clinical teams, including team leaders, nursing and medical staff and liaise with a range of staff internally and externally across the Trust.
You will be able to adapt quickly and effectively in different environments, able to be flexible when faced with challenging situations and provide administrative support to our clinicians and provide quality customer service to our patients.
Successful candidates should be able to undertake a wide range of administrative duties. They should be a good team player, have excellent listening and communication skills, be organised, adaptable and flexible.
Hours of work are Monday to Friday with alternate Saturday shift.
PLEASE NOTE THE VACANCY WILL BE CLOSED ONCE SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED, The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by providing an administrative service focused on the patient and their individual needs. The Patient Administrator will provide effective and efficient administrative support to a team liaising with patients, doctors and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times., + To take and relay as appropriate, telephone enquiries, e-mails and messages, using initiative and prioritising skills when disseminating information
+ Calling and texting all the patients to confirm they POA date and time
+ Contact other departments and teams as necessary relating to the patient care pathway and service delivery
+ Support the Team Leader and practitioners with the smooth running of surgery lists
+ Provide any specific advice to patients upon booking-in, in preparation for their surgery
+ Type urgent letters and reports as required
+ Liaise with consultants and other admin staff regarding patient appointments, referral letters and health records
+ Ensure that a customer focused service is provided for all the patients and all the queries are dealt with in an efficient, polite and courteous manner
+ Address all patients' queries where possible, directing them accordingly
+ Supervise more junior staff and ensure work objectives are being met on a day-to-day basis
+ Ensure that patients surgery is booked in accordance with booking rules outlined in the Trusts Access Policy, in order that patient pathway targets are achieved
+ Escalate any capacity issues via the local escalation process
+ Liaise with patients, clinical office staff and others regarding appointment queries and available appointments
+ Provide advice with regards to appointments to patients on the telephone
+ Book patients appointments over the telephone
+ Use hospital's computer systems, to pre-register patients, update existing documentation and notify patients of their appointments via letter, telephone or reception
+ Use the internet-based National Tracing Service to check patients' demographics such as NHS number
+ Continuously up-date the schedules as lists are amended and extra lists are put on

If you thrive on a challenge and enjoy working in a very busy and demanding environment this could be your opportunity to make a real difference to the service that we provide to our local community, always keeping the patient at the centre of everything that we do.

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites-Chelsea and Westminster Hospital and West Middlesex University Hospital-along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

+ Please check your emails regularly as this is how we will communicate with you throughout the recruitment process.
+ If you have not heard from us within 3 weeks after the closing date, we regret that this usually means your application was not successful.
+ In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
+ During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
+ Employment at the Trust is offered subject to successful completion of a six month probationary period.