Receptionist - Pathology

This isn't a typical Receptionist role & will you achieve your daily steps and beyond! We are a small but active multi-tasking team, so if you are looking for something a little different to a run of the mill "desk job", then this is the role for you. Your self-motivated nature combined with effective team working skills, will enable you to thrive in our Pathology Reception area in the heart of the Royal Preston Hospital.
Strong, friendly communication is an absolute must within the team as being front of house, we liaise and interact with staff of varying degrees and patients alike, both over the phone and in person, so giving that personal touch and lasting impression is important to us.
Full training will be given for all aspects of the role so previous experience of working in similar roles is not necessary. We have a comprehensive training programme & will ensure that you are confident & competent to perform all of the required duties as we want you to join us and absolutely thrive here.
We really are looking for someone fabulous to join our Pathology Reception team and be at the forefront of healthcare in our hospital! We are looking for you!

Main duties of the job
We are a busy, modern, and well equipped UKAS accredited Laboratory, which provides specialist services to Plastics, Neurology, Neurosurgery, Renal, Trauma, Orthopaedic and Cancer Care in addition to the routine services.
Whilst the role is primarily based at Chorley, you may be required to work at our Laboratory at Preston Hospital to cover absence which we know you will understand.
Think that you fit the bill? We are very proud of our service and would love you to follow us on Twitter @LancsHospPath and have a look at the kinds of things we have been up to recently.

Working for our organisation
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Detailed job description and main responsibilities
Duties include, but are not limited to:
+ Receipt & sorting of biological samples for the Pathology Directorate;
+ Ensuring that laboratory consumable supplies are maintained to the wards & to all of the GP Practices in the Greater Preston & Chorley & South Ribble PCN's
+ Handling enquiries face to face, via email and on the phone
+ Ensuring that urgent work is fast tracked appropriately through the department
+ Supply stock to Wards/Departments and GP practices as requested in a timely manner.
+ Report on delivery of goods & services
+ Performs work consistent with health and safety legislation, policies, procedures and assessment of risk
Thanks for taking the time to view this advert; we're looking forward to receiving your application. You should be aware that the vacancy may close earlier than the published date if sufficient applications are received so it would be best to apply as soon as you can. We'll contact you by e-mail to update you on the progress of your application so please check the e-mail account that you applied from (including spam/junk) regularly.
We are committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership, neurodiversity or veteran status are encouraged to apply for this post. Our Statement on the Recruitment of Ex-Offenders is available Here
To support you in your application process we've created a What we can offer you guide that shows what you can expect when you join our hospitals. The guide includes links to our strategic aims and objectives as well as our values, development support and rewards and benefits. To help you get the best from your application we've also put together two guides to help you make your application the best it can be. Just click here and here to go through them, or have them open as you complete your application.
We recognise that the recruitment process may present barriers for some and you may need personal adjustments to enable you to participate in our recruitment process. Please make contact with the recruitment team at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
Use of Artificial Intelligence (AI) when writing job applications
If you choose to use AI or other tools to assist in writing your application, it's essential to personalise this information, particularly your supporting information section. While AI can help streamline the writing process, these tools cannot fully grasp the context or requirements of the job you're applying for. There is also a risk that it can generate false or misleading information.
AI-generated job applications can often be generic, impersonal and may not accurately reflect your qualifications, knowledge, skills, and experiences. It is crucial that you personalise your supporting statement by articulating these in your unique voice. Relying solely on AI to write your application or supporting information section is not advocated by Lancashire Teaching Hospitals and could negatively impact your chances of success in the application process.
We have added a disclaimer to our application process advising that the use of AI is monitored and if applicants have used it then they are required to declare this.
Supporting Information
The supporting information section is an opportunity for you to showcase how your qualifications, knowledge, skill and experiences align with the requirements and criteria outlined in the job description and person.
Our recruiting managers score applications based on the criteria listed in the person specification. They will be looking for evidence of how you meet these criteria. To increase your chances of securing an interview, provide examples of how you have applied your skills and knowledge in real-life situations. Share work-related successes and challenges you've navigated that align with the criteria. These could be from various aspects of your life, including work, education, and personal experiences.
Consider structuring your supporting information section with clear headings or bullet points. This approach will help both you and the recruiting manager navigate through your application more effectively.
Working Smarter pledge
We are reminded everyday of how important life is, so as part of our Working Smarter pledge we offer a variety of flexible working options and wellbeing support to enable our people to find and maintain the right work-life balance.
Secondments
If you are applying for a secondment role please ensure you have agreement from your current line manager prior to attending an interview. Also please ensure you have read the LTHTR Secondment Policy. A copy of this can be found on the intranet or by contacting [email protected]
Young People
Please note a young person must be in part-time education or training until they're 18. therefore if you are under 18 we are unable to employ you on a full time basis, unless it is in an apprenticeship role.
Disclosure and Barring Service checks
If the role you've applied for requires a Disclosure and Barring Services (DBS) check we will administer this on your behalf and the cost will be recovered from your salary, either as a one-off payment, or over 3 months. The level of check required depends on the role that you have been offered. Currently the charges are - Basic DBS check £26.40 Standard DBS check £26.40 and Enhanced DBS check £54.40. You should be aware that if you are successful in obtaining a position that requires a DBS check but later withdraw your application, you may be required to reimburse the cost of the DBS check. DBS checks remain free of charge for volunteer positions. The DBS Code of Practice can be accessed here.
In line with guidance from United Kingdom Health Security Agency, all staff and volunteers are required to comply with Trust Infection Prevention and Control processes in relation to safe working. This includes mask wearing and adherence to social distancing at all Trust sites.

Pathology is at the heart of healthcare, Pathology Reception is the starting point of every specimen's analytical journey, from inpatient to outpatient, everything starts with us.
Many roles are described as full of variety with no two days the same, this is a diverse role with a wide range of tasks so you'll never be bored!