Receptionist, Paediatrics & Neonates

The Women and Childrens division are seeking to recruit a Band 2 receptionist to work on a part time basis within the Children's Outpatient Department. The post is part time 33.75 (0.9 WTE) hours weekly, shift pattern:

• Monday to Friday between the hours of 09:00 and 17:00
The position covers two reception areas, one at UHCW and cross cover on occasion at St Cross Hospital. It is important that you have a flexible with a can do approach. As a group in line with with the Trust we put our patients first in all that we do. We are supportive to our staff and work cohesively as a team as well asbeing, able to demonstrate individual initiative.,
• You will be first point of contact for patient enquires and it is essential that the patient's experience begins in a professional and polite manner.
• You will be checking patients into the outpatient clinic and carrying out administrative tasks to support each patient as they attend clinic.
• Providing a high quality reception service to all users ensuring an efficient, professional and prompt reception and administration service is delivered at all times
• Provide excellent patient care to ensure timely, relevant advice and assistance
• Manage all telephone calls according to departmental standards and respond appropriately to maintain effective communication channels.
• Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner
• Ensure that each patient is treated as an individual and their individual needs are met.Update and ensure patient demographics are current.
  
  University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do. Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare. We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk) By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team. The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.