Receptionist Macmillan Brook Unit

We are looking for an enthusiastic, conscientious Receptionist to join our busy Oncologyand Haematology Department. In this role, you will work closely with our administrativeteam and healthcare professionals to deliver a high-quality, patient-focused service topatients and their careers. The post holder will be accountable to the Administrative Manager. Uphold patient confidentiality and manage distressed or anxious patients withsensitivity and professionalism, adhering strictly to departmental protocols. Candidates will need to demonstrate excellent customer care and communicationskills. Be friendly, approachable, and flexible in their approach to work. The successful candidate will have good keyboard skills, experience of working withthe public, and previous administrative experience. In return, we offer on-the-jobtraining and an excellent foundation for developing a career within the NHS. The post holder plays a key role in supporting the outpatients service, working closely
withclinicians, Clinical Nurse Specialists (CNSs) and chemotherapy nurses to ensure the safeand effective delivery of care for cancer patients., Main duties of the Job To provide, a welcoming, supportive and caring environment for patients, relativesand visitors at all times. This position is essential to the smooth and efficient operation of the department,serving as the first point of face-to-face contact for healthcare stakeholders.They will provide a comprehensive outpatients reception service to all patients andcareers attending the Unit.

Promote the professionalism of the Trust and maintain the privacy and dignity of thepatients at all times.To be responsible for actioning the check-in/out system for all patients attending theunit, monitoring and maintaining the patient check-in Kiosk.To ensure the booking processes are followed accurately and in a timely manner, and allclinic outcome forms and reconciliations, and close of business processes are completed foreach clinic within the LGHT guidelines.The post holder is responsible for scheduling patients' new, follow-ups and prechemotherapy clinic appointments in a timely and efficient manner, helping to maintainseamless patient pathways and quality of care.Cross site working is a standard operational requirement within the Lewisham andGreenwich NHS Trust to cover service needs, staff shortages across locations. To be aware you may be asked to give cross site cover to support our generic team at Suite 8, LewishamUniversity Hospital if the need arises.

Please refer to the Applicant Guide via the link below for key information:- Applying to LGT Guide - Key Information for Applicants

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream