Receptionist - Hodge Hill Family Practice

Are you looking to contribute your skills in a dynamic and supportive environment? A fantastic opportunity to join our team at Hodge Hill Family Practice in Birmingham and be a part of the overall vision of Coventry & Rugby GP Alliance has become available. We are currently seeking a driven and dedicated individual to fill the role of Receptionist at our Practice.

Our Receptionists play a vital role as part of a busy team. In this position, you will provide a friendly welcome to all patients, visitors and callers and act as a main point of contact for all general enquiries. This role will require you to maintain information and monitoring systems, and to support the demands of the service.

You will work as part of the Reception Team, providing general assistance to the whole practice team and contributing to the achievement of its objectives.

At Coventry and Rugby GP Alliance, we pride ourselves on fostering a culture of innovation, growth, and continuous learning. As a member of our team, youll have the opportunity to work alongside talented professionals who are committed to delivering excellence and driving positive change within our industry.

If youre excited by the prospect of tackling new challenges, collaborating with a dynamic team, and helping shape the future of our organisation, we would love to hear from you! Apply today and take the first step toward an exciting new chapter in your career.

Main duties of the job

Patient/ Customer Care

Arrive in good time to start the session promptly and remain on the premises until all patients have been seen and, or the session has finished.

To meet and greet patients, members of the public and visitors in a friendly and courteous manner

Offer general assistance to the practice team and project a professional, positive and friendly image to patients and other visitors, either in person or via the telephone.

Appointments

Process appointment requests by triaging all calls, dealing sympathetically and assessing priorities and initiating action as required.

Hand completed repeat prescriptions to patients

Offer solutions and actively listen to patients to resolve issues.

Chaperone during consultations as requested

Check patients in on arrival at the surgery

Operations

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Deal with all general enquiries

Patient Registrations

Process new patient registrations and change of patient details, using appropriate systems

Ensure that up to date and comprehensive information is available at all times through liaison with other Team members

Facilities

Tidy doctors rooms and replenish supplies of forms on completion of sessions

Keeping the reception area tidy and free from obstructions and clutter

Keeping the reception well-stocked with stationery and other supplies

Coventry & Rugby GP Alliance is a private company limited by shares, wholly owned by local Coventry and Rugby GP practices. As a GP led organisation, we represent 54 GP Practice shareholders and cover nearly 420,000 patients.

We take pride in offering a robust range of benefits to support our employees, including:

- Annual Leave: Enjoy 27 days of annual leave for full-time employees, in addition to bank holidays.

- Sick Pay: Our enhanced sick pay policy ensures you are supported during times of illness.

- Pension Scheme: Access to the NHS pension scheme to secure your financial future.

- Enhanced Maternity Leave: We provide generous maternity leave to support new parents.

- Paternity Leave: We also offer paternity leave to allow new fathers to bond with their newborns.

- Blue Light Discounts: Take advantage of exclusive discounts available for our staff. After probation you can make a expense claim for the price of your blue light discount card and receive full reimbursement!

- Employee Assistance Network: Access support through our employee advice network for personal and professional challenges 365 days a year 24/7.

- Internal Awards: We recognise and celebrate the achievements of our staff through internal awards.

Exclusive Discounts: Benefit from a variety of discounts that enhance your overall employee experience